panchulis18
(@panchulis18)

4 years, 5 months ago

I’m using WC Versión 4.5.2
When I add products to the cart and then I go to finalize the purchase, I see that after loading the shipping data, the different shipping options that I have loaded for each department in my country (Uruguay) do not appear in the right column.
My store is configured only to sell within Uruguay.

The strange thing is that if I go to see the cart and press the link to calculate cost and select the department there, if it shows me the different shipping options that I have configured for each of the 19 different departments in my country.

Anyone know what might be happening ?

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

(@amandasjackson)

Can you please let us know what the shipping destination setting is at WooCommerce> Settings> Shipping> Shipping Options ?

Link to image: https://d.pr/i/zebKoy

Depending on what is selected here, the customer is required to enter their address before shipping options are shown/ calculated.

A screenshot of this setting would be helpful to see as well.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thread Starter

panchulis18

(@panchulis18)

4 years, 5 months ago

Here the report…


### WordPress Environment ###

WordPress address (URL): https://test.wuyi.com.uy
Site address (URL): https://test.wuyi.com.uy
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.22
PHP Post Max Size: 260 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.72.0
OpenSSL/1.1.1h

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.3
WC Database Prefix: wp_
Tama?o total de la base de datos: 7.78MB
Tama?o de los datos de la base de datos: 6.41MB
Tama?o del índice de la base de datos: 1.37MB
wp_woocommerce_sessions: Datos: 0.05MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_api_keys: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_downloadable_product_permissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_order_items: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_woocommerce_order_itemmeta: Datos: 0.11MB + índice: 0.06MB + Motor MyISAM
wp_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zone_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_payment_tokens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_payment_tokenmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_woocommerce_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_actionscheduler_actions: Datos: 0.08MB + índice: 0.04MB + Motor MyISAM
wp_actionscheduler_claims: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
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wp_actionscheduler_logs: Datos: 0.05MB + índice: 0.04MB + Motor MyISAM
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wp_aiowps_failed_logins: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_aiowps_global_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_aiowps_login_activity: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_aiowps_login_lockdown: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_aiowps_permanent_block: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_commentmeta: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_comments: Datos: 0.04MB + índice: 0.02MB + Motor MyISAM
wp_failed_jobs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailchimp_carts: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
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wp_options: Datos: 0.79MB + índice: 0.12MB + Motor MyISAM
wp_postmeta: Datos: 0.53MB + índice: 0.21MB + Motor MyISAM
wp_posts: Datos: 0.63MB + índice: 0.06MB + Motor MyISAM
wp_queue: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_sgpb_subscribers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_sgpb_subscription_error_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_social_users: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_termmeta: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
wp_terms: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
wp_term_relationships: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
wp_term_taxonomy: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
wp_usermeta: Datos: 0.10MB + índice: 0.08MB + Motor MyISAM
wp_users: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_wcfm_membership_subscription: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_admin_notes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_admin_note_actions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_category_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_customer_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_download_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
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wp_wc_order_product_lookup: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
wp_wc_order_stats: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_order_tax_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wc_product_meta_lookup: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_tax_rate_classes: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_wc_webhooks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfblockediplog: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfblocks7: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfconfig: Datos: 1.41MB + índice: 0.02MB + Motor MyISAM
wp_wfcrawlers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
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wp_wflivetraffichuman: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wflocs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
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wp_wfnotifications: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_wfpendingissues: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfreversecache: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfsnipcache: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfstatus: Datos: 0.11MB + índice: 0.05MB + Motor MyISAM
wp_wftrafficrates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_yith_wcwl: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_yith_wcwl_lists: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM

### Post Type Counts ###

acf-field: 2
acf-field-group: 2
attachment: 136
blocks: 1
customize_changeset: 19
mc4wp-form: 1
nav_menu_item: 13
page: 16
popupbuilder: 7
post: 2
product: 66
revision: 219
shop_coupon: 4
shop_order: 48
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
					Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL.
Hide errors from visitors: ?

### Active Plugins (19) ###

Advanced Custom Fields: por Elliot Condon – 5.9.1
Contact Form 7: por Takayuki Miyoshi – 5.2.2
Facebook for WooCommerce: por Facebook – 2.0.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
Heartbeat Control by WP Rocket: por WP Rocket – 2.0
Mailchimp for WooCommerce: por Mailchimp – 2.4.5 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
Popup Builder: por Sygnoos – 3.68.5.2
WooCommerce Product Filter: por Mihajlovic Nenad – 6.6.4 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
Regenerate Thumbnails: por Alex Mills (Viper007Bond) – 3.1.3
Simple Side Tab: por Scot Rumery – 1.2.1
Facebook for WooCommerce - settings tools: por SkyVerge – 1.0.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
Widget Logic: por WPChef – 5.10.4
Woocommerce Departamentos Uruguay: por Conecta361 – 1.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
Mercado Pago payments for WooCommerce: por Mercado Pago – 4.3.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
WooCommerce: por Automattic – 4.5.2
WooSidebars: por WooCommerce – 1.4.5
Wordfence Security: por Wordfence – 7.4.11
WP Fastest Cache: por Emre Vona – 0.9.1.0
WPS Hide Login: por WPServeur
NicolasKulka
tabrisrp – 1.5.6

YITH WooCommerce Wishlist: por YITH – 3.0.14 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2

### Inactive Plugins (2) ###

AJAX Search for WooCommerce: por Damian Góra – 1.7.2 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2
Autoptimize: por Frank Goossens (futtta) – 2.7.7

### Settings ###

API Enabled: –
Force SSL: –
Currency: UYU ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #242 - /tienda/
Carrito: #243 - /carrito/
Finalizar compra: #244 - /finalizar-compra/
Mi cuenta: #245 - /mi-cuenta/
Términos y condiciones: ? Página sin definir

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.12.2
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

### Action Scheduler ###

Completo: 70
Oldest: 2020-09-04 23:44:26 +0000
Newest: 2020-10-05 18:17:00 +0000

Pendiente: 2
Oldest: 2020-10-12 15:01:53 +0000
Newest: 2020-10-12 15:01:53 +0000

Thread Starter

panchulis18

(@panchulis18)

4 years, 5 months ago

The screenshot

https://ibb.co/f2n84Qj

AJ a11n

(@amandasjackson)

4 years, 5 months ago

Hi @panchulis18

Thanks for this! So, when you go to checkout page and enter in a ‘shipping address’ as a customer do you see the shipping options display correctly?

Thread Starter

panchulis18

(@panchulis18)

4 years, 5 months ago

no, that’s exactly why I write. When uploading the shipping details (name and address) in the right column, the shipping options still do not appear.

Depending on the department of the country where the client lives, I have created several shipping options. I have tried almost the 19 departments that our country has and with none of them it works.

Thread Starter

panchulis18

(@panchulis18)

4 years, 5 months ago

Amanda, I have a clue to give you.
At the code level, I had (a loooooong time ago) hidden the ZIP CODE field in the shipping data. Honestly, in our country it is a piece of information that is not used at all when sending packages.

I hide it with the following code

function wc_remove_checkout_fields ($ fields) {

     // Billing fields
     unset ($ fields ['billing'] ['billing_postcode']);

     // Shipping fields
     unset ($ fields ['shipping'] ['shipping_postcode']);

     return $ fields;
}
add_filter ('woocommerce_checkout_fields', 'wc_remove_checkout_fields');

Just to test I decided to add the ZIP CODE field again in the SHIPPING DATA part as a mandatory field.

Now, if I upload the zip code (with any number) the shipping options appear in the right column correctly.

What could have changed in the toilet so that overnight this begins to happen?

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Checkout page don’t show shipping options’ is closed to new replies.