Checkout page doesn’t show payment methods

  • Resolved smartmaker

    (@smartmaker)


    3 years, 9 months ago

    Hi,
    I have 3 payment methods connected.
    I checked the page checkout before – everything functioned.
    Now I see that on the checkout page the item disappears from cart and there are no payment methods.

    Please, tell me where is the reason of this problem?
    How do I can fix it?
    Could it be because I installed the plugin what edits the fields of checkout form, including billing fiels?

    Best,
    Olga

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Sol J. a11n

    (@solstudioim)

    Hi there @smartmaker

    That’s really odd!

    I checked your site and indeed the payment method isn’t there anymore.

    Could it be because I installed the plugin what edits the fields of checkout form, including billing field?

    Indeed, that’s really possible.

    So you just installed a plugin that can modify checkout form? If so, I suggest you to deactivate it and see if the checkout form now works back to normal like before.

    Look forward to your reply.

    Thread Starter smartmaker

    (@smartmaker)

    Hi,
    I did as you recommended. I deactivated the plugin for editing checkout fields. The issue remained.
    How else can I solve this problem?

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi there @smartmaker

    I would strongly recommend you to do a complete conflict test.

    Please follow all the steps below to determine if the issue is being caused by a theme and/or plugin:

    1. Temporarily switch your theme back to the?Storefront?or?TwentyNinteen?Theme and check if the issue is solved.

    2. If the issue persists, disable all plugins except for?WooCommerce and the payment method plugins (if it’s not part of the built-in payment methods) and check if the issue is solved.

    4. If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    I hope that helps!

    Thread Starter smartmaker

    (@smartmaker)

    Hi,
    thank you so much!

    I found that the plugin LearnPress conflicts with my theme and with Twenty Nineteen.
    It’s odd, because my theme and LearnPress from one author.

    What should I do now? To write on the forum to the author of LearnPress?
    Best

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi there

    You’re very much welcome!

    Ah glad you found it!

    Yes please reach out to the author of LearnPress about this issue.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @smartmaker,

    Just a heads up, we’ll be marking this thread as resolved since you’ll be getting direct assistance from the LearnPRess plugin author.

    You’re welcome to create another thread if you have any other WooCommerce questions.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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