Checkout page can not complete the order process

  • Resolved Rahman Md. Hafizur

    (@chandan1415)


    3 years ago

    I’m having some issues with my eCommerce site. After filling all the required fields on the checkout page, it still says please fill in the required fields. Also my shipping zone isn’t working, cann’t process appropriate shipping cost against the right address. I have tried several times to fix this issue and failed. I even had recreated that page and just to be sure but nothing. I also deactivate and reactivate all my plugins and failed again. Everything works just fine! What should I do now?

    Please help with this issue.

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @chandan1415!

    It looks like this could be a conflict with your theme or with another plugin.

    To determine the cause of the issue, please temporarily switch your theme back to Storefront and disable all the plugins except for WooCommerce. If that solves it, then re-enable all plugins one-by-one, until you find the one that’s causing the conflict.

    Since you already tried these, you can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    If that doesn’t work, to further check, kindly provide us the following:

    • Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste in here your response.
    • Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

      • Thanks!

    Hi @chandan1415

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Thread Starter Rahman Md. Hafizur

    (@chandan1415)

    Hi there,
    I’m sorry for the delay. I was out of network for a while.

    Yes, my problem has been solved by the child theme company, A bug issue.

    Thank you very much ‘support’ for your amazing and prompt response.

    Have a great weekend ahead.

    Glad to hear that it’s all sorted out!

    Feel free to create a new topic if you have any further questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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