Checkout not working after latest update.

  • Resolved ragzybwp73

    (@ragzyb)


    7 years, 5 months ago

    After updating woocommerce to Version 3.1.0 my checkout system has stopped working. Basically at the very end when you have to enter the details for a checkout after entering the details the order does not process, that loading icon gets stuck indefinitely. I’ve tried all different checkout methods but it never works.

    I use DIVI theme.

    This is the error i get on java console

    checkout.min.js?ver=3.1.0:1 Uncaught TypeError: Cannot read property ‘reload’ of null
    at Object.success (checkout.min.js?ver=3.1.0:1)
    at i (jquery.js?ver=1.12.4:1)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:1)
    at y (jquery.js?ver=1.12.4:2)
    at XMLHttpRequest.c (jquery.js?ver=1.12.4:2)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    I saw this on another site unless you contacted the helpdesk as well?

    The response is blank. Thats why the above happens – it looks like something may be blocking the response sent here: https://github.com/woocommerce/woocommerce/blob/master/includes/class-wc-checkout.php#L827

    Oddly, this code did not change in 3.1. Do you have access to the PHP error logs to see if there is anything there?

    Thread Starter ragzybwp73

    (@ragzyb)

    How to check the error logs? I’m sorry, not really an expert at this. All I know is that I updated Woocommerce and RFQ plugin together after which this issue popped up. Tried disabling the RFQ plugin but that didn’t solve it either. I’m getting this error no matter what mode of payment i select ??

    Thread Starter ragzybwp73

    (@ragzyb)

    what’s even more confusing is that the order gets processed (in my woocommerce orders page) but the checkout doesn’t fully process [the way it shows order number] and no email notifications are generated. Because of this, to figure out if a order has been placed I have to check the orders tab in dashboard again n again. Obviously the user doesn’t know if order gets processed or not since no emails are being generate.

    EDIT – So divi is behind this. their last 2 versions have this problem. [confirmed on elegant themes forums] they will fix this in their next update. thanks a ton for helping.

    • This reply was modified 7 years, 5 months ago by ragzybwp73.
    Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    Thanks – is there a link to that thread?

    Thread Starter ragzybwp73

    (@ragzyb)

    yup. here it is – https://www.elegantthemes.com/forum/viewtopic.php?f=187&t=713653&p=3921190#p3921190

    sorry for wasting your time though. completely overlooked the fact that I updated divi with woo rfq and woocommerce at the same time.

Viewing 5 replies - 1 through 5 (of 5 total)
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