Checkout not loading when new woocommerce updates are available.

  • Resolved boxingtreasure

    (@boxingtreasure)


    1 year, 2 months ago

    I have a couple sites but my main site which I sell products is having a issue where the checkout payment selection section stays loading/stuck and people can’t chose a payment method. It only happens when there’s a new woocommerce update or woocommerce related plugins like woocommerce payments which is installed on the site. Also if a WordPress update is available and yet to have updated same with the woocommerce. When I update the plugins the checkout runs smoothly again and is not stuck. Can anyone help I run my sites on wealthy affiliate. I asked for help but they were not much help. Sometimes hours go by without noticing that woocommerce or woocommerce payments new update Is available as I don’t have the automatic updates on because it has broken the site before. It’s very frustrating as I’m losing possible sales in the time period that I don’t update the plugins . The theme I have is the free Sydney theme.

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  • Hi @boxingtreasure

    Have you tried performing a conflict test (by switching to a default WordPress theme and see if the issue is gone, then if not, try deactivating all plugins and reactivating each to see which one causes the issue)? You can find a more detailed explanation of how to do a conflict test here. Sometimes a plugin conflict may cause some issues, especially you mentioned that this happened after an update.

    I understand your hesitation in enabling automatic updates due to your experiences. Given your situation, I highly recommend creating a staging site that is an exact replica of your live site, for testing new updates before applying them to your live site. This way, you can ensure the update won’t break anything, and you can troubleshoot any issues in a safe environment

    Let us know how it goes!

Viewing 1 replies (of 1 total)
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