• Resolved Robby Barnes

    (@robby-barnes)


    Hi folks,

    My store shows an infinite re-try on the Checkout page when trying to connect with the PayPal Payments gateway. This can be reproduced by inspecting the public page for a product, e.g.:

    https://www.fifthestate.org/product-category/print-edition/

    Adding a product to the Cart and attempting to Check Out will reveal the infinite re-try.

    My WordPress and PHP are up to date.

    Some hings I have tried without success:

    a. De-activated and re-activated all plugins related to WooCommerce

    b. Put the site on a different theme (Twenty twenty-four)

    c. Changed the payment gateway from PayPal Standard to PayPal Payments

    d. Restored the site from a previous backup (made shortly before the problem appeared)

    A copy of the latest WooCommerce Status Report is below.

    I hope this info can be of use and will appreciate any and all help.

    Best regards,

    Robby Barnes

    August 16, 2024

    <br>### WordPress Environment ###<br><br>WordPress address (URL): https://www.fifthestate.org<br>Site address (URL): https://www.fifthestate.org<br>WC Version: 9.1.4<br>Legacy REST API Package Version: ? 1.0.4<br>Action Scheduler Version: ? 3.7.4<br>Log Directory Writable: ?<br>WP Version: 6.6.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache<br>PHP Version: 8.3.2<br>PHP Post Max Size: 512 MB<br>PHP Time Limit: -1<br>PHP Max Input Vars: 3000<br>cURL Version: 7.68.0<br>OpenSSL/1.1.1f<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.28-0ubuntu0.20.04.3<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.1.4<br>WC Database Prefix: wp_ezn4cd_<br>Total Database Size: 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Page not set<br><br>### Theme ###<br><br>Name: Responsive Child Theme<br>Version: 1.0.0<br>Author URL: https://themeid.com<br>Child Theme: ?<br>Parent Theme Name: Responsive<br>Parent Theme Version: 5.1.0<br>Parent Theme Author URL: https://cyberchimps.com<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: –<br><br>### WooCommerce PayPal Payments ###<br><br>Onboarded: ?<br>Shop country code: US<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ?<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? Next scheduled: 2024-08-17 20:14:44 -08:00<br>Options: ?<br>Notes: 7<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 240<br>Oldest: 2024-07-17 05:29:58 +0000<br>Newest: 2024-08-16 21:42:05 +0000<br><br>Failed: 506<br>Oldest: 2022-10-27 08:38:16 +0000<br>Newest: 2022-12-07 09:38:01 +0000<br><br>Pending: 9<br>Oldest: 2024-08-16 21:43:05 +0000<br>Newest: 2024-08-17 09:44:27 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-08-16 13:43:25 -08:00<br>
Viewing 4 replies - 1 through 4 (of 4 total)
  • Hey there, @robby-barnes! Thanks for contacting us. I’m happy to help you.

    I checked your website and was able to see the issue.

    To confirm, this happened when you had PayPal standard and switching to the current plugin did not change anything, right?

    You mentioned you disabled plugins related to Woo, so I believe you did not disabled all plugins but Woo, correct?

    Can you please do it and check it the error persists while only Woo is active, and on a default theme (it can be Twenty Twenty-Four or Storefront).

    Then please check if it persists with only Woo and Paypal active.

    Please let us know how it goes.

    Please also share the Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter Robby Barnes

    (@robby-barnes)

    Hello carolM29,

    Thanks very much for your reply.

    I deactivated all plugins except for Woo and put the site on Twenty Twenty-four, but the problem persisted.

    I activated PayPal Payments but the problem remained, although the PayPal button was visible.

    The latest Fatal Error log is from August 1 (related to WP Rocket, not Woo). Not sure if this is relevant.

    I saw a reference to a possible problem with WP Memory Limit ( https://woocommerce.com/document/increasing-the-wordpress-memory-limit/ ) but I don’t know haw to determine the limit being used for my site.

    Just throwing this out in case it could be relevant.

    I will appreciate any further help you can offer.

    Robby

    Thread Starter Robby Barnes

    (@robby-barnes)

    I was finally able to get in touch with a tech at my Web host, who fixed the problem from his end. Here is part of his explanation of the cause:

    “From what I got on the error log, there are web application firewall rules blocking access when checking out items from the https://www.fifthestate.org/checkout/ page. On this case, I went ahead and disabled or whitelisted the said rules, to help prevent them from affecting the checkout page of the site.”

    It would be interesting to know why these rules suddenly went into effect.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @robby-barnes

    I’m glad to hear that your web host was able to resolve the issue for you. The problem you were experiencing was likely due to some security rules on your web host’s server that were incorrectly blocking the WooCommerce checkout process.

    These rules, known as Web Application Firewall (WAF) rules, are designed to protect your website from malicious activities. However, they can sometimes be too aggressive and block legitimate processes, such as your WooCommerce checkout.

    It would be interesting to know why these rules suddenly went into effect.

    It’s hard to say without more information. It could be that your web host updated their WAF rules, or that some aspect of your checkout process changed in a way that triggered the rules.

    If you experience similar issues in the future, I recommend reaching out to your web host as they have the necessary access and tools to investigate and resolve such issues.

    I hope this clarifies your concern. If you have any other questions, feel free to ask.

Viewing 4 replies - 1 through 4 (of 4 total)
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