Checkout next button broken

  • Resolved cbraun8675309

    (@cbraun8675309)


    3 years, 11 months ago

    Checkout next button is not working causing users to be unable to checkout.

    First thing I tried was disabling all plug ins except the woocommerce ones no fix. Next I tried doing a restore of all files and databases from last week. This fixed it and now several hours later I have complaints it is broken again.

    Ill note that I am recieving threats from a disgruntled customer as well for the past week so I do wonder if it could be related.

    Not really sure where to start asides from restoring again and messing with the active plug ins.

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello @cbraun8675309

    Can you share a screenshot if possible?

    Cheers ??
    Nazreen.

    Thread Starter cbraun8675309

    (@cbraun8675309)

    Dosnt look like I have the option to share a screenshot here from my phone atleast.

    Also to note the “continue as guest” button likewise would not work, however logging in works but gets stuck at the “next” button

    Thread Starter cbraun8675309

    (@cbraun8675309)

    Another note that this began with all updates done, the reverted website from the 9th I have left latest updates off

    Thread Starter cbraun8675309

    (@cbraun8675309)

    I have performed another file restore a few moments ago, currently functioning and I have disabled a recently added plug in, open product pricing, which some users reported broken functionality with. Will keep an eye on the page today and see how long it takes if/when it begins failing again.

    Thread Starter cbraun8675309

    (@cbraun8675309)

    Checked website again a couple hours later, buttons are now broken again. Please help

    Thread Starter cbraun8675309

    (@cbraun8675309)

    Problem appears to have been with ocean wp theme compatability issue. It seems to be Resolved with ocean wp update.

Viewing 6 replies - 1 through 6 (of 6 total)
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