Checkout missing

  • Resolved marie999

    (@marie999)


    3 years, 9 months ago

    Hi,
    I have a problem with my order process: my checkout disappeared even though everything was working fine until very recently. The payment slug has turned into a basket and I am therefore left with two baskets and unable to provide my bank details. While looking in State in Woocommerce I noticed that apparently I am missing tables in Woocommerce but that may have nothing to do with it.
    Do you know how to fix the problem?
    Thanks a lot for your help.
    I am looking for a solution but I do not understand what is happening all of a sudden.
    Have a nice week end

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @marie999,

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

      • If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

      To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

      Please make sure you have a backup in place of your site and database. You could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site to the previous state.

      I’d also suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

      Thanks!

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    Just a heads up, we’ve not heard back from you in a while so I’ll go ahead and mark this thread as resolved. Hopefully, you were able to find a solution to this issue.

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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