Checkout login failed

Hi there,

Getting some more info here should point us in the right direction. First, could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

Additionally, can you send us a screenshot of the error you’re seeing? I recommend https://snag.gy for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this thread.

Looking forward to hearing from you!

Ross

Thanks for the reply. Thanks for the reply. I copy the capture. The check out tries to connect with the payment gateway and fails (https://snipboard.io/E4LvVT.jpg). And when resuming it from orders, it throws the Network error (https://snipboard.io/siuElV.jpg). Everything from the session as a client, as a guest works correctly.

And the report:

### WordPress Environment ###

WordPress address (URL): https://feriaregional.com.ar
Site address (URL): https://feriaregional.com.ar
WC Version: 4.7.1
REST API Version: ? 4.7.1
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: ? 5.5.3 - Hay una versión nueva de WordPress disponible (5.6)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.13
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.8-MariaDB
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.7.1
WC Database Prefix: wp_
Tama?o total de la base de datos: 27.05MB
Tama?o de los datos de la base de datos: 22.53MB
Tama?o del índice de la base de datos: 4.52MB
wp_woocommerce_sessions: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.17MB + Motor InnoDB
wp_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_actions: Datos: 2.03MB + índice: 0.56MB + Motor InnoDB
wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_logs: Datos: 1.23MB + índice: 0.33MB + Motor InnoDB
wp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_comments: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_mailchimp_carts: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_mailchimp_jobs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_ms_snippets: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_options: Datos: 5.38MB + índice: 0.19MB + Motor InnoDB
wp_postmeta: Datos: 2.47MB + índice: 0.50MB + Motor InnoDB
wp_posts: Datos: 1.31MB + índice: 0.13MB + Motor InnoDB
wp_rank_math_404_logs: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_rank_math_analytics_gsc: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp_rank_math_analytics_objects: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_rank_math_internal_links: Datos: 0.05MB + índice: 0.01MB + Motor MyISAM
wp_rank_math_internal_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rank_math_redirections: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rank_math_redirections_cache: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_rank_math_sc_analytics: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_smush_dir_images: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_snippets: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_social_users: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_termmeta: Datos: 0.13MB + índice: 0.14MB + Motor InnoDB
wp_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_term_relationships: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_tm_taskmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_tm_tasks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_usermeta: Datos: 0.19MB + índice: 0.09MB + Motor InnoDB
wp_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wcfm_daily_analysis: Datos: 0.30MB + índice: 0.20MB + Motor InnoDB
wp_wcfm_detailed_analysis: Datos: 2.52MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_enquiries: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_enquiries_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_enquiries_response: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_enquiries_response_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_fbc_chat_rows: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_fbc_chat_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wcfm_fbc_chat_visitors: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_fbc_offline_messages: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_following_followers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_orders: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wcfm_marketplace_orders_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_product_multivendor: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wcfm_marketplace_refund_request: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_refund_request_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_reverse_withdrawal: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_reverse_withdrawal_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_reviews: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_reviews_response: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_reviews_response_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_review_rating_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_shipping_zone_locations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_store_taxonomies: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_vendor_ledger: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_withdraw_request: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_marketplace_withdraw_request_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_membership_subscription: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wcfm_messages: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_messages_modifier: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_messages_stat: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_support: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_support_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_support_response: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcfm_support_response_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_notes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_download_log: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_webhooks: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wfblockediplog: Datos: 0.04MB + índice: 0.03MB + Motor MyISAM
wp_wfblocks7: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfconfig: Datos: 0.40MB + índice: 0.02MB + Motor MyISAM
wp_wfcrawlers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wffilechanges: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wffilemods: Datos: 2.50MB + índice: 0.34MB + Motor MyISAM
wp_wfhits: Datos: 0.41MB + índice: 0.13MB + Motor MyISAM
wp_wfhoover: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfissues: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp_wfknownfilelist: Datos: 1.38MB + índice: 0.15MB + Motor MyISAM
wp_wflivetraffichuman: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wflocs: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_wflogins: Datos: 0.32MB + índice: 0.08MB + Motor MyISAM
wp_wfls_2fa_secrets: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wfls_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfnotifications: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfpendingissues: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfreversecache: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfsnipcache: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wfstatus: Datos: 0.11MB + índice: 0.05MB + Motor MyISAM
wp_wftrafficrates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp_wpmailsmtp_tasks_meta: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp_wprss_logs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_yith_wcwl: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_yith_wcwl_lists: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB

### Post Type Counts ###

attachment: 189
blocks: 8
custom_css: 1
featured_item: 8
nav_menu_item: 66
page: 20
post: 1
product: 55
product_variation: 65
shop_order: 13
wcfm_memberships: 4
wcfm_notice: 1
wcfm_vendor_groups: 4
wpcf7_contact_form: 6
wprss_feed: 1
wprss_feed_item: 20
wprss_feed_template: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Code Snippets: por Code Snippets Pro – 2.14.0
Contact Form 7 Extension For Mailchimp: por Renzo Johnson – 0.5.31
Contact Form 7: por Takayuki Miyoshi – 5.3.2
Facebook for WooCommerce: por Facebook – 2.2.0
Google Analytics para WordPress por MonsterInsights: por MonsterInsights – 7.14.0
Kadence WooCommerce Email Designer: por Kadence WP – 1.4.4
Loco Translate: por Tim Whitlock – 2.5.0
Mailchimp for WooCommerce: por Mailchimp – 2.5.0
Max Mega Menu: por megamenu.com – 2.9.2
Official Facebook Pixel: por Facebook – 2.2.2
Rank Math SEO: por Rank Math – 1.0.55
WCFM - WooCommerce Frontend Manager - Grupos & Personal: por WC Lovers – 3.4.6 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WCFM - WooCommerce Frontend Manager - Ultimate: por WC Lovers – 6.5.3 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WCFM - WooCommerce Frontend Manager: por WC Lovers – 6.5.4 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WCFM - WooCommerce Multivendor Marketplace: por WC Lovers – 3.4.4 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WCFM - WooCommerce Multivendor Membership: por WC Lovers – 2.9.4 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WC - APG Envío por peso: por Art Project Group – 2.3.2.2
Mobbex for Woocommerce: por mobbex.com – 3.0.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WooCommerce: por Automattic – 4.7.1 (la actualización a la versión 4.8.0 está disponible)
Wordfence Security: por Wordfence – 7.4.14
WP Mail SMTP: por WPForms – 2.5.1
WP Rocket: por WP Media – 3.7.6
Smush Pro: por WPMU DEV – 3.8.1
YITH WooCommerce Wishlist: por YITH – 3.0.17

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: ARS ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #64 - /shop/
Carrito: #63 - /carrito/
Finalizar compra: #62 - /checkout/
Mi cuenta: #61 - /micuenta/
Términos y condiciones: #430 - /terminos-y-condiciones/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.12.2
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
La  version 2.6.1 de flatsome/woocommerce/content-product_cat.php está obsoleta. La versión del núcleo es la 4.7.0

Outdated Templates: ?
					
					
						Aprende cómo actualizar

### Action Scheduler ###

Complete: 1.765
Oldest: 2020-12-04 13:54:34 -0300
Newest: 2021-01-03 20:23:27 -0300

Failed: 1
Oldest: –
Newest: –

Pending: 4
Oldest: 2021-01-04 20:23:27 -0300
Newest: 2021-02-01 15:31:54 -0300

Hello @ppantaleo ,

Thanks a lot for sharing the details and screenshots.

The actual reason can be coming from different places. Here are a few pointers that I will recommend to test out:

1. Your current theme Flatsome overrides the checkout forms so, you can perform tests after changing the theme to a default one i.e. Twenty Twenty / Storefront.
2. Both of your WordPress and WooCommerce versions are not the latest. You may want to update them to avoid any compatibility issue with your plugins/themes.
3. You have a multivendor plugin WCFM which can modify heavily how WooCommerce behaves. So, it will be wise to test the checkout keeping this plugin deactivated. Also, checking out while having only WooCommerce activated and then activate them one by one can also help you find out the exact problematic plugin.
4 Same goes for the caching plugins. It is better to test while keeping them inactive.
5. Make sure the payment gateway you are using are compatible properly with WooCommerce and other related plugins.

I hope either of the options from above can pinpoint the problem and you can get to the solution.

Thank you ??

Thanks so much!it was the payment gateway plugin.