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Resolved pagonz342
(@pagonz342)

2 years ago

Hi there,

We are having issues with our checkout page where customers are entering the address and then it shows an error “please enter an address to continue” and we also get a different error that says “Hosted Fields payment is already in progress.” <– This is with the Paypal plugin, they are also looking into it but they can’t seem to find the issue on their end.

There is also a fatal error with woocommerce in the logs. See picture https://i.imgur.com/kaKib0A.png

Please help. This is urgent!

The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

(@pranavrana89)

I checked your site and the error logs, and I see the problem.

Are all of your plugins up-to-date? As per your error logs, the system is trying to call a function that does not exist; this happens when some of the plugins aren’t updated. If these aren’t updated, I suggest you update them and try again.

Do take your site’s backup before updating.

Also, regarding the issue with the ‘Checkout’ page, it seems you’ve modified your Checkout page template. If yes, temporarily switch your site’s theme to “Storefront” and re-check. If the problem resolves, there is an issue with your theme/custom modifications.

However, if switching the theme doesn’t help, send us your site’s current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

We’ll check accordingly and get back to you.

Best!

Thread Starter

pagonz342

(@pagonz342)

2 years ago

Hi there,

Thanks for your quick response. All the plugins are up to date.

We already tried switching themes and the issue still happens.

Here is the current system status report: Let me know ASAP, please. thank you


### WordPress Environment ###

WordPress address (URL): https://smokeshowsmoker.com
Site address (URL): https://smokeshowsmoker.com
WC Version: 7.1.0
REST API Version: ? 7.1.0
WC Blocks Version: ? 8.7.5
Action Scheduler Version: ? 3.5.3
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 4 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.23.2
PHP Version: 8.0.25
PHP Post Max Size: 512 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 10.6.11-MariaDB-1:10.6.11+maria~ubu2004-log
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: wp_
Total Database Size: 4443.96MB
Database Data Size: 4056.24MB
Database Index Size: 387.72MB
wp_woocommerce_sessions: Data: 297.02MB + Index: 0.20MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 2.52MB + Index: 1.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 59.58MB + Index: 22.06MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.17MB + Index: 0.23MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_acfw_store_credits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_acfw_virtual_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 6.02MB + Index: 7.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 5.02MB + Index: 4.11MB + Engine InnoDB
wp_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_notifications: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_payouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_sales: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_visits: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_ajaxsearchpro: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_ajaxsearchpro_priorities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ajaxsearchpro_statistics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_asp_index: Data: 0.30MB + Index: 0.38MB + Engine InnoDB
wp_asp_synonyms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_abandonedcarts: Data: 20.55MB + Index: 0.75MB + Engine InnoDB
wp_bwfan_automationmeta: Data: 3.09MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_automations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_automation_complete_contact: Data: 21.56MB + Index: 1.05MB + Engine InnoDB
wp_bwfan_automation_contact: Data: 4.02MB + Index: 0.50MB + Engine InnoDB
wp_bwfan_automation_contact_claim: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwfan_automation_contact_trail: Data: 6.52MB + Index: 15.36MB + Engine InnoDB
wp_bwfan_automation_step: Data: 2.45MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_broadcast: Data: 5.50MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_bulk_action: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_contact_automations: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
wp_bwfan_contact_note: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwfan_conversions: Data: 0.11MB + Index: 0.22MB + Engine InnoDB
wp_bwfan_engagement_tracking: Data: 113.70MB + Index: 112.31MB + Engine InnoDB
wp_bwfan_engagement_trackingmeta: Data: 340.80MB + Index: 8.52MB + Engine InnoDB
wp_bwfan_fields: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_bwfan_field_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwfan_form_feeds: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_import_export: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_link_triggers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bwfan_logmeta: Data: 2840.55MB + Index: 12.03MB + Engine InnoDB
wp_bwfan_logs: Data: 4.52MB + Index: 4.55MB + Engine InnoDB
wp_bwfan_message: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwfan_message_unsubscribe: Data: 0.14MB + Index: 0.41MB + Engine InnoDB
wp_bwfan_syncrecords: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bwfan_taskmeta: Data: 1.02MB + Index: 0.03MB + Engine InnoDB
wp_bwfan_tasks: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_bwfan_task_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwfan_templates: Data: 7.45MB + Index: 0.05MB + Engine InnoDB
wp_bwfan_terms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_ab_experiments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_actions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_bwf_action_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_contact: Data: 4.52MB + Index: 3.45MB + Engine InnoDB
wp_bwf_contact_fields: Data: 3.52MB + Index: 8.67MB + Engine InnoDB
wp_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwf_conversion_tracking: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_bwf_funnelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwf_funnels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_optin_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_bwf_wc_customers: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wp_cartflows_ca_cart_abandonment: Data: 12.56MB + Index: 0.30MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_visits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_visits_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 1.52MB + Index: 0.72MB + Engine InnoDB
wp_comments: Data: 19.55MB + Index: 15.06MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 1.52MB + Index: 1.78MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.19MB + Index: 0.44MB + Engine InnoDB
wp_e_submissions_values: Data: 1.52MB + Index: 0.28MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 18.48MB + Index: 0.31MB + Engine InnoDB
wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_postmeta: Data: 108.58MB + Index: 75.11MB + Engine InnoDB
wp_posts: Data: 6.50MB + Index: 3.75MB + Engine InnoDB
wp_pys_stat_landing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_order: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_product_order: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_campaing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_content: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_medium: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_source: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pys_stat_utm_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 6.06MB + Index: 9.63MB + Engine InnoDB
wp_rank_math_analytics_inspections: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_simple_history: Data: 15.55MB + Index: 6.03MB + Engine InnoDB
wp_simple_history_contexts: Data: 64.61MB + Index: 46.16MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 5.52MB + Index: 4.03MB + Engine InnoDB
wp_users: Data: 0.31MB + Index: 0.20MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 1.52MB + Index: 1.73MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_bundle_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 2.52MB + Index: 2.61MB + Engine InnoDB
wp_wc_order_stats: Data: 1.52MB + Index: 2.22MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfacp_stats: Data: 1.52MB + Index: 0.98MB + Engine InnoDB
wp_wfco_connectormeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfco_connectors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfco_report_views: Data: 0.16MB + Index: 0.28MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfob_stats: Data: 2.52MB + Index: 2.72MB + Engine InnoDB
wp_wfocu_event: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfocu_event_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfocu_session: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_emails_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpmailsmtp_email_tracking_events: Data: 6.52MB + Index: 5.03MB + Engine InnoDB
wp_wpmailsmtp_email_tracking_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
wp_wprm_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wprm_ratings: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rocket_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wt_sc_coupon_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.33MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 551
cookielawinfo: 11
e-landing-page: 1
elementor_font: 1
elementor_icons: 1
elementor_library: 48
elementor_snippet: 1
elementor-hf: 2
nav_menu_item: 20
oembed_cache: 1
page: 29
post: 38
product: 36
product_variation: 156
shop_coupon: 39
shop_order: 14341
shop_order_refund: 123
wfacp_checkout: 4
wffn_ty: 10
wfob_bump: 6
wfocu_funnel: 3
wfocu_offer: 3
wp_global_styles: 1
wprm_recipe: 35

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (54) ###

Query Monitor: by John Blackbourn – 3.10.1
Flexible SSL for CloudFlare: by One Dollar Plugin – 1.3.1
Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.1.1
Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 3.5.1
AffiliateWP: by AffiliateWP – 2.9.8
AffiliateWP - Affiliate Product Rates: by Sandhills Development
LLC – 1.2

All-in-One WP Migration: by ServMask – 7.68
Antispam Bee: by pluginkollektiv – 2.11.1
Astra Pro: by Brainstorm Force – 3.9.3
Better Search Replace: by Delicious Brains – 1.4.1
Elementor Pro: by Elementor.com – 3.8.2
Elementor: by Elementor.com – 3.8.1
Flexible Shipping: by Octolize – 4.17.0
FunnelKit Funnel Builder Pro: by FunnelKit – 2.7.1
FunnelKit Funnel Builder: by FunnelKit – 2.8.2
Happy Elementor Addons: by weDevs – 3.7.2
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.13

OMGF: by Daan from Daan.dev – 5.4.3
Jetpack: by Automattic – 11.5.1
Judge.me Product Reviews for WooCommerce: by Judge.me – 1.3.20
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.7
Ninja GDPR Compliance: by NinjaTeam – 2.6.1
PixelYourSite PRO: by PixelYourSite – 9.3.7
PixelYourSite Super Pack: by PixelYourSite – 3.0.7
Printful Integration for WooCommerce: by Printful – 2.1.34
Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 5.3.1
PW WooCommerce BOGO Free: by Pimwick
LLC – 2.40

PW WooCommerce Gift Cards: by Pimwick
LLC – 1.220

Object Cache Pro: by Rhubarb Group – 1.16.3
Rank Math SEO: by Rank Math – 1.0.102.1
Simple History: by P?r Thernstr?m – 3.3.1
Smart Variations Images & Swatches for WooCommerce: by David Rosendo – 5.2.2
SVG Support: by Benbodhi – 2.5.4
Ultimate Addons for Elementor: by Brainstorm Force – 1.36.13
weLaunch Framework: by weLaunch.io – 1.0.12
Woo Discount Rules: by Flycart – 2.5.2
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3
WooCommerce Checkout Add-Ons: by SkyVerge – 2.5.7
WooCommerce PayPal Payments: by WooCommerce – 2.0.0
WooCommerce Product Bundles: by WooCommerce – 6.17.3
WooCommerce Shipping & Tax: by WooCommerce – 2.0.0
WooCommerce - ShipStation Integration: by WooCommerce – 4.3.1
WooCommerce: by Automattic – 7.1.0
A/B Experiments for WooFunnels: by WooFunnels – 1.5.0
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FunnelKit Automations Pro: by FunnelKit – 2.4.1
FunnelKit Automations: by FunnelKit – 2.4.2
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WP Rocket: by WP Media – 3.12.1.1
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Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.8.1

### Inactive Plugins (5) ###

Cost of Goods by PixelYourSite: by PixelYourSite – 1.0.11
Premium Starter Templates: by Brainstorm Force – 3.1.18
WooCommerce Payments: by Automattic – 5.0.3
WooCommerce Stripe Gateway: by WooCommerce – 7.0.1
Wordfence Security: by Wordfence – 7.7.1

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
pw-gift-card (pw-gift-card)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #16 - /shop/
Cart: #17 - /cart/
Checkout: #18 - /checkout/
My account: #19 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: SmokeShow Smoker
Version: 1.0.0
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.9.4
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Product Bundles ###

Database Version: 6.17.3
Loopback Test: ?
Template Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-25 23:01:36 -07:00
Options: ?
Notes: 89
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: 2022-11-01 21:06:02 +0000
Newest: 2022-11-01 21:06:02 +0000

Complete: 16,245
Oldest: 2022-10-25 19:29:19 +0000
Newest: 2022-11-25 17:45:24 +0000

Failed: 24
Oldest: 2022-09-15 20:18:55 +0000
Newest: 2022-11-23 23:35:45 +0000

Pending: 11
Oldest: 2022-11-25 18:10:04 +0000
Newest: 2022-12-21 00:03:28 +0000

### Status report information ###

Generated at: 2022-11-25 10:49:22 -07:00

Pranav R.

(@pranavrana89)

2 years ago

Hey @pagonz342!

Thank you for providing the SSR. I do not see any issues here.

Can you please perform a conflict test on your site to see if this solves your problem?
Conflict test instructions: https://woocommerce.com/document/how-to-test-for-conflicts/

Make sure to clear your site cache before proceeding with the conflict test.

If you find the problematic plugin/theme, you’ll need to contact its developer to get the issue resolved. However, if you are not comfortable performing this conflict test on your LIVE site; you can create a staging site and perform your tests there.

If this doesn’t help, create a ticket directly with WooCommerce support; based on your plugins list, you are eligible for premium support and we might need access to your site to troubleshoot this issue.
Ticket can be created from here: https://woocommerce.com/my-account/create-a-ticket/

Best!

Thread Starter

pagonz342

(@pagonz342)

1 year, 12 months ago

Hi Pranav,

We did a conflict test and we found that the problem is the WooCommerce PayPal Payments plugin.

I created a ticket over there but haven’t heard from them yet.

What we did, for now, was to revert to a previous version of the plugin and that seems to be working fine.

Waiting to hear back from them.

Thanks for your help.

Paul G