Checkout is not working Error 500

  • Resolved rfrancisco

    (@rfrancisco)


    2 years, 9 months ago

    Hi,

    I’ve already contacted the support team inside the business app but they can’s found the problem.

    I’ve configured the plugin but checkout gets a 500 error related to revolut-pay-popup.js:48 and merchant-secure.revolut.com/api/public/orders/5c372943-617d-4fb4-b962-06cf64191a3b/payments:1 as you can see in the picture.

    View post on imgur.com

    I’ve deactivated the cache plugin but didn’t solve the problem?

    Can you help me?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author revolutbusiness

    (@revolutbusiness)

    Hello @rfrancisco

    Could you please move to the network section in the console and find the request which has 500 error, and expand the Response tab for this request. Then you will see there is an information which contains errorId, We need this errorId in order to find the reason of the problem.

    Or if you can enable the payment gateway in the shop, we can find the information about the issue in the checkout page.

    Looking forward hearing from you,
    Best Regards

    Thread Starter rfrancisco

    (@rfrancisco)

    Hi,

    Here is the error:
    “timestamp”:1643665587836,”errorId”:”7ffc864e-0f50-41e5-8962-bd5c739df8a6″

    Thanks,
    Roberto

    Thread Starter rfrancisco

    (@rfrancisco)

    Hi,

    Do you have any news?

    Thanks!

    Hi @rfrancisco
    We are still investigating.
    We’ll contact you as soon as there’s an update

    Hi @rfrancisco
    Could you please enable the Revolut plugin and try again?

    Thread Starter rfrancisco

    (@rfrancisco)

    Hi,

    No! This time it doesn’t open the popup and show the error message “is not possible to process your order” (translated).

    This is what is shown under the revolut payment method radio button selection – https://imgur.com/a/8iMQK9Z

    Thanks.

    Hi Roberto,

    As discussed during the video call I have escalated this case to our Engineering team as this one issue is no related to the plugin but your merchant account settings.

    I’ll provide you with an update via email as soon I have news from them.

    Closing this thread.

Viewing 7 replies - 1 through 7 (of 7 total)
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