Checkout = Internal Server Error 500

Hello.

We’re in the process of setting up WooCommerce Payments and receiving an “Internal Server Error” message (Failed to load resource: the server responded with a status of 500 (Internal Server Error) ?wc-ajax=checkout:1) when placing an order in test mode. I was able to generate a log and there are no fatal errors- just a lot of references to:
https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/fraud_ruleset?test_mode=1

Thank you for your help and please let me know if I can provide you with any other information.

Here is our status report:

` WordPress Environment

WordPress address (URL): https://autel.com/us<br>Site address (URL): https://autel.com/us<br>WC Version: 8.2.2<br>REST API Version: ? 8.2.2<br>WC Blocks Version: ? 11.5.4<br>Action Scheduler Version: ? 3.6.4<br>Log Directory Writable: ?<br>WP Version: 6.4.1<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment

Server Info: nginx/1.17.9<br>PHP Version: 8.2.1<br>PHP Post Max Size: 64 MB<br>PHP Time Limit: 120<br>PHP Max Input Vars: 5000<br>cURL Version: 7.29.0<br>NSS/3.36

SUHOSIN Installed: –<br>MySQL Version: 5.7.28<br>Max Upload Size: 64 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

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3d-flip-book: 94<br>advquiz: 2<br>attachment: 1778<br>course: 1<br>cpn_rm_customer: 4<br>cpt_iconic_wlv: 3<br>custom_css: 5<br>customize_changeset: 1<br>dflip: 3<br>elementor_library: 1<br>et_body_layout: 36<br>et_footer_layout: 1<br>et_header_layout: 2<br>et_pb_layout: 12<br>et_template: 239<br>et_theme_builder: 5<br>is_search_form: 2<br>lesson: 1<br>mailpoet_page: 1<br>nav_menu_item: 191<br>oembed_cache: 17<br>page: 101<br>post: 116<br>product: 169<br>project: 100<br>quiz: 1<br>revision: 31<br>tc_api_keys: 19<br>tc_custom_fonts: 3<br>tc_discounts: 1013<br>tc_events: 14<br>tc_form_fields: 8<br>tc_forms: 3<br>tc_orders: 214<br>tc_templates: 2<br>tc_tickets: 122<br>tc_tickets_instances: 215<br>tec_tc_ticket: 5<br>tribe_event_series: 4<br>tribe_events: 2<br>tribe_organizer: 1<br>tribe_venue: 1<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpmm_theme: 3 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (34)

Tickera (Premium): by Tickera.com – 3.5.1.9<br>Tickera Bulk Discount Codes: by Tickera.com – 1.1.1<br>Calculated Fields Form: by CodePeople – 6.2.35<br>Tickera CSV Export: by Tickera.com – 1.2.8.0<br>Tickera - Custom Forms: by Tickera.com – 1.2.8<br>Tickera - Custom Ticket Template Fonts: by Tickera.com – 1.0.9<br>Duplicator Pro: by Duplicator – 4.5.14<br>File Manager Advanced: by modalweb – 5.1.2<br>GTranslate: by Translate AI Multilingual Solutions – 3.0.4<br>Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.0<br>WooCommerce Linked Variations by Iconic: by Iconic – 1.6.1<br>3D FlipBook - Lite Edition: by iberezansky – 1.15.2<br>Tickera Mailchimp: by Tickera.com – 1.4.4<br>Rank Math SEO: by Rank Math – 1.0.206<br>Simple Divi Shortcode: by Fabrice ESQUIROL - Creaweb2b – 1.0<br>Tickera - Client Order Completed Email Placeholders: by Tickera.com – 1.0<br>Tickera - Client Order Placed Email Placeholders: by Tickera.com – 1.0<br>Temporary Login Without Password: by StoreApps – 1.8.2<br>Tickera Terms & Conditions: by Tickera.com – 1.3.2<br>Themify - WooCommerce Product Filter: by Themify – 1.4.1<br>Event Calendar for Tickera: by Tickera.com – 1.3.2<br>Tickera - Events Listing: by Tickera.com – 1.1.5<br>UberMenu 3 - The Ultimate WordPress Mega Menu: by Chris Mavricos<br>SevenSpark – 3.8.1

WooCommerce Blocks: by Automattic – 11.5.4<br>WPC Smart Compare for WooCommerce (Premium): by WPClever – 6.1.5<br>WooCommerce Stripe Gateway: by WooCommerce – 7.7.0<br>WooCommerce Payments: by Automattic – 6.7.1<br>WooCommerce: by Automattic – 8.2.2<br>WooThumbs for WooCommerce by Iconic: by Iconic – 5.5.0<br>WP Mail SMTP Pro: by WP Mail SMTP – 3.10.1<br>Widgets for Google Reviews: by Trustindex.io – 11.0<br>WP STAGING - Backup Duplicator & Migration: by WP-STAGING<br>WPStagingBackup – 3.1.2

Custom Product Tabs for WooCommerce: by Code Parrots – 1.8.5<br>YourChannel: by Plugin Builders – 1.6.4 Inactive Plugins (14)

Advisor Quiz: by Carlos Moreira – 1.8.29<br>Duplicate Page: by mndpsingh287 – 4.5.3<br>Mailchimp for WooCommerce: by Mailchimp – 3.3<br>Product Recommendation Quiz for eCommerce: by RevenueHunt – 2.2.1<br>Tickera - Debugger: by Tickera.com – 3.0<br>Tickera Bridge for WooCommerce: by Tickera – 1.3.9<br>WooCommerce Checkout Manager: by QuadLayers – 7.3.1<br>WooCommerce PayPal Payments: by WooCommerce – 2.4.1<br>WPC Smart Compare for WooCommerce (Premium): by WPClever – 5.4.0<br>WPC Smart Compare for WooCommerce (Premium): by WPClever – 5.3.7.2<br>WPC Smart Compare for WooCommerce (Premium): by WPClever – 5.3.8<br>WPC Smart Compare for WooCommerce (Premium): by WPClever – 5.3.9<br>WPC Smart Compare for WooCommerce (Premium): by WPClever – 5.3.7.1<br>WP Rocket: by WP Media – 3.15.4 Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Must Use Plugins (2)

Health Check Troubleshooting Mode: by – 1.9.1<br>WP STAGING Optimizer: by WP STAGING – 1.5.4 Settings

API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>subscription (subscription)<br>variable (variable)<br>variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #344 - /products/<br>Cart: #345 - /cart/<br>Checkout: #346 - /checkout/<br>My account: #347 - /my-account/<br>Terms and conditions: #11718 - /terms-conditions/ Theme

Name: Divi Child<br>Version: 1.0.0<br>Author URL: https://www.elegantthemes.com<br>Child Theme: ?<br>Parent Theme Name: Divi<br>Parent Theme Version: 4.23.1<br>Parent Theme Author URL: https://www.elegantthemes.com<br>WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 6.7.1<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 218023791<br>Account ID: acct_1MyJHBCNvwH9ZX72<br>Payment Gateway: Enabled<br>Test Mode: Enabled<br>UPE: Enabled (deferred_intent)<br>UPE Enabled APMs: card<br>WooPay: Disabled<br>WooPay Incompatible Extensions: No<br>Apple Pay / Google Pay: Disabled<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Public Key Encryption: Disabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-16 20:02:43 -05:00<br>Options: ?<br>Notes: 178<br>Onboarding: completed Action Scheduler

Canceled: 55<br>Oldest: 2023-10-28 09:29:34 -0400<br>Newest: 2023-11-11 00:54:59 -0500

Complete: 3,090<br>Oldest: 2023-10-21 00:40:41 -0400<br>Newest: 2023-11-15 16:22:31 -0500

Failed: 133<br>Oldest: 2022-04-25 13:29:28 -0400<br>Newest: 2023-11-15 10:30:15 -0500

Pending: 6<br>Oldest: 2023-11-15 18:10:50 -0500<br>Newest: 2023-11-17 23:40:44 -0500 Status report information

Generated at: 2023-11-15 16:39:55 -05:00<br>`