Checkout form doesn’t update

  • Resolved diamente

    (@diamente)


    4 years, 5 months ago

    Hello,
    I’m developing a Woocommerce site with the Flatsome theme.
    I have installed the free version of the Checkout Field Editor plugin, I have created some custom fields but the billing form is not updated.
    No js error is displayed in the console and no php error is shown when activating WordPress debugging.
    What could be the problem?

    Specifications:
    Wordpress 5.4.2
    Woocommerce 4.5.2
    PHP 7.3

    Best regards,
    Nicola

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    Could you please temporarily deactivate our plugin and verify it once again from your side?

    Thank you!

    Thread Starter diamente

    (@diamente)

    Hello,
    I deactivated, reinstalled and updated the plugin to the latest available version (1.4.4) but it still doesn’t work.

    I wanted to buy the pro version but now I’m afraid that even that doesn’t work.

    What could be the problem?

    Best regards,
    Nicola

    Thread Starter diamente

    (@diamente)

    Hello,
    my mistake. The plugin works in the checkout page, but when I edit the billing or shipping address from my account the custom fields are not shown.

    If a registered user has to modify the fields how can he do it?

    Best regards,
    Nicola.

    Plugin Author ThemeHigh

    (@themehigh)

    Your issue needs a detailed check. Could you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We hope your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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