Checkout Field Check too late

  • Resolved larsvonhierblau

    (@larsvonhierblau)


    2 years, 5 months ago

    Hi, the check if the checkout fields like Name, mail etc. and the acceptance for terms and conditions is coming too late. The pop-up window of papyal is already open and the credentials filled. Only if a user clicks then on pay it will send him back to the checkout with the error message asking him to fill out the necessary fields. I feel like the check should be earlier right after the button on the checkout was clicked.

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  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @larsvonhierblau

    The checkout validation is being worked on and the instant validation will eventually return to the expected earlier timing, but it’s not so trivial of a problem to resolve.
    For the time being, while it is not ideal and causes some minor issues when the user “does the checkout wrong”, these issues are not as problematic or as common compared to how the checkout flow worked before. The expected setup with earlier validation was causing failed orders for many merchants, thus we changed it to how it works now as a temporary workaround.
    You can read more about it in the GitHub issue here.
    I can’t say when precisely, but this is one of the top priorities to be improved for the next update cycle.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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