Checkout errors for some customers
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I am using the latest version of WP e-Commerce (3.8.14.3) with Gold Cart (v 2.9.7) and the wpsc-simple-shipping plugin (v 1.1). I just upgraded to the latest versions a few days ago. I am using the Flat Rate shipping option. So far, two customers have reported problems at checkout … they select their shipping destination and fill out the form, but when they click to proceed to payment, they get an error message stating: “Please select one of the available shipping options, then we can process your order”.
I am at a loss here, because after testing on Chrome, Safari, Firefox, IE and 2 mobile devices, I am still unable to replicate the issue. Checkout works fine for me, and the store has processed two sales since the upgrade without a problem, which says to me that everything is working the way it should be for the most part, however something about some particular customers’ browsing environments is causing a problem. Without being able to replicate the issue myself, I’m not sure what the source of the problem is.
Any insight you can provide into possible causes so that I can advise customers who are having problems or run further tests myself would be greatly appreciated. The store is located here:
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