• Resolved wickedplantco

    (@wickedplantco)


    We recently installed the WooCommerce Square plugin but have not been able to get a transaction to go through. In the checkout screen after entering the card information and selecting to place order a spinning circle appears within the module and does nothing. No failed transactions appears on our end and the customer receives no messages. I do not have product set to sync, it is for card processing purposes only. Here is my status report. Please help!! Thank you!
    
    
    
    
     WordPress Environment
    
    WordPress address (URL): https://wickedplantco.com
    Site address (URL): https://wickedplantco.com
    WC Version: 8.6.1
    REST API Version: ? 8.6.1
    WC Blocks Version: ? 11.8.0-dev
    Action Scheduler Version: ? 3.7.1
    Log Directory Writable: ?
    WP Version: 6.4.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ? Server Environment
    
    Server Info: LiteSpeed
    PHP Version: 7.4.33
    PHP Post Max Size: 500 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 3000
    cURL Version: 7.61.1
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.24-MariaDB
    Max Upload Size: 500 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
    WC Database Version: 8.5.2
    WC Database Prefix: wpew_
    Total Database Size: 275.75MB
    Database Data Size: 207.14MB
    Database Index Size: 68.61MB
    wpew_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wpew_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpew_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wpew_woocommerce_order_itemmeta: Data: 0.42MB + Index: 0.39MB + Engine InnoDB
    wpew_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpew_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9actionscheduler_actions: Data: 0.31MB + Index: 0.42MB + Engine InnoDB
    bpdslnhxv9actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9actionscheduler_logs: Data: 0.22MB + Index: 0.19MB + Engine InnoDB
    bpdslnhxv9cartflows_ca_cart_abandonment: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9comments: Data: 0.22MB + Index: 0.25MB + Engine InnoDB
    bpdslnhxv9e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    bpdslnhxv9e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    bpdslnhxv9e_submissions: Data: 0.20MB + Index: 0.33MB + Engine InnoDB
    bpdslnhxv9e_submissions_actions_log: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
    bpdslnhxv9e_submissions_values: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
    bpdslnhxv9gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
    bpdslnhxv9gla_merchant_issues: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    bpdslnhxv9gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    bpdslnhxv9login_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    bpdslnhxv9mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    bpdslnhxv9mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    bpdslnhxv9mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    bpdslnhxv9mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    bpdslnhxv9mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    bpdslnhxv9mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9options: Data: 9.52MB + Index: 2.84MB + Engine InnoDB
    bpdslnhxv9postmeta: Data: 18.52MB + Index: 5.03MB + Engine InnoDB
    bpdslnhxv9posts: Data: 4.52MB + Index: 0.86MB + Engine InnoDB
    bpdslnhxv9redirection_404: Data: 0.27MB + Index: 0.11MB + Engine InnoDB
    bpdslnhxv9redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    bpdslnhxv9redirection_logs: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    bpdslnhxv9termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
    bpdslnhxv9term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9tinvwl_analytics: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9usermeta: Data: 0.38MB + Index: 0.30MB + Engine InnoDB
    bpdslnhxv9users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    bpdslnhxv9wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    bpdslnhxv9wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    bpdslnhxv9wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
    bpdslnhxv9wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9wc_se_queue: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9wc_se_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    bpdslnhxv9woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9woocommerce_order_itemmeta: Data: 0.23MB + Index: 0.25MB + Engine InnoDB
    bpdslnhxv9woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9woocommerce_sessions: Data: 7.52MB + Index: 0.14MB + Engine InnoDB
    bpdslnhxv9woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    bpdslnhxv9woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9wpmm_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    bpdslnhxv9yoast_indexable: Data: 2.52MB + Index: 0.81MB + Engine InnoDB
    bpdslnhxv9yoast_indexable_hierarchy: Data: 0.11MB + Index: 0.17MB + Engine InnoDB
    bpdslnhxv9yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    bpdslnhxv9yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    bpdslnhxv9yoast_seo_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    wpew_actionscheduler_actions: Data: 1.19MB + Index: 1.33MB + Engine InnoDB
    wpew_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_actionscheduler_logs: Data: 35.58MB + Index: 27.08MB + Engine InnoDB
    wpew_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_atum_product_data: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wpew_cartflows_ca_cart_abandonment: Data: 0.19MB + Index: 0.02MB + Engine InnoDB
    wpew_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_comments: Data: 1.52MB + Index: 0.47MB + Engine InnoDB
    wpew_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    wpew_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpew_e_submissions: Data: 0.20MB + Index: 0.33MB + Engine InnoDB
    wpew_e_submissions_actions_log: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
    wpew_e_submissions_values: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
    wpew_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
    wpew_gla_merchant_issues: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wpew_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpew_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpew_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wpew_login_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_lws_webhooks_events: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_lws_wr_achieved_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_lws_wr_historic: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wpew_lws_wr_tinyurls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_lws_wr_userbadge: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpew_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
    wpew_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpew_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wpew_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpew_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpew_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    wpew_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpew_options: Data: 9.44MB + Index: 1.61MB + Engine InnoDB
    wpew_postmeta: Data: 37.56MB + Index: 8.00MB + Engine InnoDB
    wpew_posts: Data: 9.52MB + Index: 1.19MB + Engine InnoDB
    wpew_redirection_404: Data: 1.02MB + Index: 0.27MB + Engine InnoDB
    wpew_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpew_redirection_logs: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wpew_simple_auction_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_sm_tasks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_sm_task_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_sm_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_term_relationships: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
    wpew_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_tinvwl_analytics: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wpew_tinvwl_items: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpew_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_usermeta: Data: 1.52MB + Index: 0.63MB + Engine InnoDB
    wpew_users: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wpew_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wpew_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wpew_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpew_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wpew_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wpew_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpew_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hey there, @wickedplantco! Thanks for contacting us. I’m happy to help you.

    I noticed you also have PayPal active, are you able to complete the order with PayPal? The reason I’m asking is to make sure the issue is only on Square or a larger one.

    I also noticed your database version does not match the WooCommerce version you have. Can you please update it and check if the issue persists? You can find more about this in this guide.

    If it does, please go to WooCommerce > Settings > Square > Enable debug mode > Save the changes.
    Then, please try to make a test order with Square.
    After that, please go to WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors and Square errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter wickedplantco

    (@wickedplantco)

    Hi, thank you for the quick reply.
    PayPal works no problem… Also, when we generate an order in the back end and send the invoice to the client, when they log-in to pay the order it breaks the order and doesn’t process the payment. I’m unsure if those two issues are related. I just updated the database as well as re-enabled the square plugin and disabled the PayPal plugin. The problem remains. Here is the status log. Thank you again for your assistance in getting this fixed hopefully!

    Fatal Error Log:

    2024-03-08T14:39:13+00:00Critical Uncaught ArgumentCountError: Too few arguments to function get_user_by(), 1 passed in /home4/wickedplantco/public_html/wp-content/plugins/wc-captcha/includes/class-core.php on line 142 and exactly 2 expected in /home4/wickedplantco/public_html/wp-includes/pluggable.php:101 Additional context{ “error”: { “type”: 1, “file”: “\/home4\/wickedplantco\/public_html\/wp-includes\/pluggable.php”, “line”: 101 }, “backtrace”: [ “”, “#0 \/home4\/wickedplantco\/public_html\/wp-content\/plugins\/wc-captcha\/includes\/class-core.php(142): get_user_by(‘login’)”, “#1 \/home4\/wickedplantco\/public_html\/wp-includes\/class-wp-hook.php(326): Wc_Captcha_Core->check_lost_password_with_captcha(Object(WP_Error))”, “#2 \/home4\/wickedplantco\/public_html\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”, “#3 \/home4\/wickedplantco\/public_html\/wp-includes\/plugin.php(517): WP_Hook->do_action(Array)”, “#4 \/home4\/wickedplantco\/public_html\/wp-includes\/user.php(3108): do_action(‘lostpassword_po…’, Object(WP_Error), Object(WP_User))”, “#5 \/home4\/wickedplantco\/public_html\/wp-login.php(827): retrieve_password()”, “#6 {main}”, “thrown” ] }

    Square Log:
    2024-03-08T22:34:30+00:00 Notice Request Request method: uri: listLocations user-agent: WooCommerce-Square/4.5.1 (WooCommerce/8.6.1; WordPress/6.4.3) headers: Array ( ) body: duration: 0.14846s CONTEXT: {“_legacy”:true} 2024-03-08T22:34:30+00:00 Notice Response Response code: 200 message: headers: Array ( [0] => HTTP/1.1 200 OK [Date] => Fri, 08 Mar 2024 22:34:30 GMT [Content-Type] => application/json [Content-Length] => 661 [Connection] => keep-alive [CF-Ray] => 86164b00facd4862-DFW [CF-Cache-Status] => DYNAMIC [Content-Encoding] => gzip [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload [Vary] => Accept-Encoding [frame-options] => DENY [square-version] => 2023-07-20 [squareup–connect–v2–common–versionmetadata-bin] => CgoyMDIzLTA3LTIw [x-content-type-options] => nosniff [x-envoy-decorator-operation] => /v2/locations [x-frame-options] => DENY [x-sq-dc] => aws [x-sq-region] => us-east-1 [x-xss-protection] => 1; mode=block [Set-Cookie] => __cf_bm=JRr4x7f3AYTDSVwiQa.PW1thTnzH2qHtd3HtkW6yTiw-1709937270-1.0.1.1-fSCQya8y9qrVNl8jZwSeBLL_dfnw4swLvENTYRAvOpOwk7LwPUjGSWWQPtuGmfT5wA6Yvs9ByN5Yhojq4PmrpQ; path=/; expires=Fri, 08-Mar-24 23:04:30 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None [Server] => cloudflare ) body: { “locations”: [ { “id”: “LQW0E17M3471R”, “name”: “WPC”, “address”: { “address_line_1”: “4148 Dartford Ct”, “locality”: “Casper”, “administrative_district_level_1”: “WY”, “postal_code”: “82609-3874”, “country”: “US” }, “timezone”: “America\/Denver”, “capabilities”: [ “CREDIT_CARD_PROCESSING”, “AUTOMATIC_TRANSFERS” ], “status”: “ACTIVE”, “created_at”: “2023-07-19T21:15:56.374Z”, “merchant_id”: “MLBA2NBWHW2PK”, “country”: “US”, “language_code”: “en-US”, “currency”: “USD”, “business_name”: “Wicked Plant Co.”, “type”: “MOBILE”, “website_url”: “https:\/\/wickedplantco.com\/”, “business_hours”: {}, “business_email”: “[email protected]”, “instagram_username”: “wickedplantco”, “facebook_url”: “facebook.com\/wickedplantco”, “coordinates”: { “latitude”: 42.8309330000000016980266082100570201873779296875, “longitude”: -106.2688399999999973033482092432677745819091796875 }, “logo_url”: “https:\/\/square-web-production-f.squarecdn.com\/files\/6d68a56563a72ef696d7e72c715f84e6d8afd44b\/original.jpeg”, “pos_background_url”: “https:\/\/square-web-production-f.squarecdn.com\/files\/56b808202cee1e10d5575d98a5538c376afcc2a0\/original.jpeg”, “mcc”: “5999”, “full_format_logo_url”: “https:\/\/square-web-production-f.squarecdn.com\/files\/e54d2bc3dad50a5bd435b3401f4fdfb3359823a9\/original.jpeg” } ] } CONTEXT: {“_legacy”:true} 2024-03-08T22:35:21+00:00 Notice Request Request method: uri: listLocations user-agent: WooCommerce-Square/4.5.1 (WooCommerce/8.6.1; WordPress/6.4.3) headers: Array ( ) body: duration: 0.11379s CONTEXT: {“_legacy”:true} 2024-03-08T22:35:21+00:00 Notice Response Response code: 200 message: headers: Array ( [0] => HTTP/1.1 200 OK [Date] => Fri, 08 Mar 2024 22:35:21 GMT [Content-Type] => application/json [Content-Length] => 661 [Connection] => keep-alive [CF-Ray] => 86164c3fbd8a45ea-DFW [CF-Cache-Status] => DYNAMIC [Content-Encoding] => gzip [Strict-Transport-Security] => max-age=631152000; includeSubDomains; preload [Vary] => Accept-Encoding [frame-options] => DENY [square-version] => 2023-07-20 [squareup–connect–v2–common–versionmetadata-bin] => CgoyMDIzLTA3LTIw [x-content-type-options] => nosniff [x-envoy-decorator-operation] => /v2/locations [x-frame-options] => DENY [x-sq-dc] => aws [x-sq-region] => us-east-1 [x-xss-protection] => 1; mode=block [Set-Cookie] => __cf_bm=eA5xVUHuRg14UnrQ6ARj2j57qQugaaEmTyTonfVxFks-1709937321-1.0.1.1-sv167sxHChY76i5fYXSEHs0Vvbqmv5FUyHzCqYnI_qTyZtLCkDy6f2aKjpxdcyuNyUlR97XwNFgdWpTN.IexVA; path=/; expires=Fri, 08-Mar-24 23:05:21 GMT; domain=.connect.squareup.com; HttpOnly; Secure; SameSite=None [Server] => cloudflare ) body: { “locations”: [ { “id”: “LQW0E17M3471R”, “name”: “WPC”, “address”: { “address_line_1”: “4148 Dartford Ct”, “locality”: “Casper”, “administrative_district_level_1”: “WY”, “postal_code”: “82609-3874”, “country”: “US” }, “timezone”: “America\/Denver”, “capabilities”: [ “CREDIT_CARD_PROCESSING”, “AUTOMATIC_TRANSFERS” ], “status”: “ACTIVE”, “created_at”: “2023-07-19T21:15:56.374Z”, “merchant_id”: “MLBA2NBWHW2PK”, “country”: “US”, “language_code”: “en-US”, “currency”: “USD”, “business_name”: “Wicked Plant Co.”, “type”: “MOBILE”, “website_url”: “https:\/\/wickedplantco.com\/”, “business_hours”: {}, “business_email”: “[email protected]”, “instagram_username”: “wickedplantco”, “facebook_url”: “facebook.com\/wickedplantco”, “coordinates”: { “latitude”: 42.8309330000000016980266082100570201873779296875, “longitude”: -106.2688399999999973033482092432677745819091796875 }, “logo_url”: “https:\/\/square-web-production-f.squarecdn.com\/files\/6d68a56563a72ef696d7e72c715f84e6d8afd44b\/original.jpeg”, “pos_background_url”: “https:\/\/square-web-production-f.squarecdn.com\/files\/56b808202cee1e10d5575d98a5538c376afcc2a0\/original.jpeg”, “mcc”: “5999”, “full_format_logo_url”: “https:\/\/square-web-production-f.squarecdn.com\/files\/e54d2bc3dad50a5bd435b3401f4fdfb3359823a9\/original.jpeg” } ] } CONTEXT: {“_legacy”:true}

    Hi @wickedplantco!

    Thank you for sending the logs and giving further insight into the issue.

    The fatal error log you shared seems related to this plugin: WC Captcha: by WebCource – 1.5.

    In this case, we suggest contacting the support team for further assistance on that error.

    About the Square logs you sent, more than errors, they are requests and notices; I don’t see in them what could be the problem, unfortunately.

    To try and narrow this down, I think there could be a conflict between WooCommerce, Square, and your theme or another plugin installed.

    To be sure this is the case, please temporarily switch your theme back to Storefront, deactivate all plugins except WooCommerce and Square, and then check again if the issue persists.

    If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each until you find the one causing conflict.

    If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation of how to do a conflict test here: https://woo.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Checkout error’ is closed to new replies.