Checkout Bottom Not Loading / PayPal Button Failing

I tried to take a look at your site, but the robot verification kept looping.

What kind of problems are you seeing?

Awe jeez yeah I have to handle this malware attack, it seems to be hitting hundreds of wordpress sites right now I thought the security I added yesterday would handle it but apparently it did not. The issue I’m seeing is like this: You go to an item page in the store, the paypal button on that page does not work, so you add it to cart, the paypal button on the cart page does not work, you proceed to checkout and the bottom of that page where it says the price and purchase details and has the other paypal buttons just shows like greyed out under 2 loading circles that never finish loading.

Hi
go first
F12, check tab Console

https://www.facebook.com/groups/woohelp/
https://www.facebook.com/groups/682521111785593/

• This reply was modified 6 years, 6 months ago by cm1994.

Hey there,

As cm1994 mentioned, this is very likely a (JavaScript) conflict and you’ll be able to see that on the console.

The console should tell you more about what’s going on.

Otherwise, you can do a conflict test to narrow things down.

The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.

If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

I installed health check and disabled all plugins except for the woocommerce ones with it and the non-stock themes. It still has the exact same issues.

You can see I took a screenshot in the theme and one in Health Check here:

Woocommerce not loading

checkout

I fix it from my laptop

1) go to the plugins —> add new
2) write : SiteOrigin CSS (install now & active)
3) go to appearance —-> custom CSS
4) write this code
/* Fix issues with jquery overlay blocking checkout button */
.woocommerce .blockUI.blockOverlay {
position: relative!important;
display: none!important;
}

??

@cm1994 thank you for your input, this did fix the loading problem however just visually. When the customer information is input it now just throws an error that doesn’t have any details. It’s seems to still be an underlying issue with woocommerce. https://imgur.com/a/r8bmlwg

Hi
@ooowebdesign I ran a free sitecheck with Sucuri and your site is full of malware. You need to get it cleaned up ASAP and find out how they got in in the first place and check for backdoors.
I think your wp hacked
https://blog.sucuri.net/2018/08/massive-wordpress-redirect-campaign-targets-vulnerable-tagdiv-themes-and-ultimate-member-plugins.html

Yeah I’m aware of this issue. I’ve been using wordfence over the last few days to try and deal with the problem and manually deleting the malicious code. Wordfence should keep new code from coming in but it doesn’t seem to be working more than 12 hours before a new attack each time. However I do beleive this and the cart / checkout issue are completely seperate issues.

Hi @ooowebdesign

Based on the information provided we can only assume the issue is related to the active theme or a plugin conflict. Try processing a payment on a fresh install to confirm it’s related to your install or to WooCommerce.

@ooowebdesign yesterday my website hacked too when i write my website i get im not a robot page and i can not romove it even i click allow if you know how to fix it
Thank you

Please contact your host to resolve your hacked site. They can help review your site’s code to determine the cause. I am resolving this thread.

@johncoy ok thank you so much