Checkout “bill to different address” not mandatory. therefore no email address

  • Resolved foxandpinestitches

    (@foxandpinestitches)


    10 months, 1 week ago

    It seems there was an update to woo commerce last week and now I am having issues with my checkout. Before the mailing address and billing address lines were all mandatory. Now the checkout page has an optional “Bill to a different address” button to click. IF it is clicked, the customer fills out this info, including their email address. If it is not clicked, there is no line to include the customer’s email address and therefore they aren’t receiving a confirmation email. I sell digital products so this is crucial they receive the confirmation email with a link to download the products. Any suggestions?? Thanks so much!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Afzal (woo-hc)

    (@afzalpansuvi)

    Hi @foxandpinestitches,

    I checked your checkout page and I can see that the email address field is set as required and it is not possible to checkout without the email address. I was not able to find the checkbox for “Bill to a different address”.Please reply to this thread with the following information:

    • A screenshot of your checkout page showing the checkbox and email field set as unrequired.
    • A list of the active plugins on your site
    • A system status report from WooCommerce > Status

    You can find instructions on how to generate a system status report here.

    This will help us to diagnose the issue and provide you with a solution.

Viewing 1 replies (of 1 total)
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