Checkout 500 Internal Server Error

  • Resolved bootheman

    (@bootheman)


    7 months, 1 week ago

    I’m encountering an issue with a 500 Internal Server Error on my WooCommerce checkout page. I’ve tried the following steps to resolve the issue:

    • Switched to a default WordPress theme
    • Deactivated all plugins except WooCommerce and platform required plugins (WCFM/Shipping)
    • Disabled any caching plugins and ensured dynamic pages are excluded from caching
    • Increased PHP settings as required

    • Host – Bluehost

    Despite these efforts, the issue persists. I suspect there might be a server configuration or permission problem affecting the AJAX request for checkout.

    • This topic was modified 7 months, 1 week ago by bootheman.
    • This topic was modified 7 months, 1 week ago by bootheman.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Stef

    (@serafinnyc)

    Hello @bootheman a 500 error is a server issue not an app or Woo issue. If BH is refusing to help you I’d find another host.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @bootheman

    It looks like you’ve already tried several troubleshooting steps including switching to a default WordPress theme, deactivating plugins, disabling caching, and adjusting PHP settings.

    While it’s true that a 500 error typically indicates a server issue, it can sometimes also be caused by a problem with a script on your website. Since you’ve already ruled out plugin and theme conflicts, it’s possible that there may indeed be a server configuration or permission problem affecting the AJAX request for checkout.

    If you haven’t done so already, I recommend reaching out to Bluehost’s technical support. They should be able to check your server logs to identify the cause of the 500 error. If they’re unable to assist, you could enable WP Debug mode, which will provide details and the root of the issue.

    I hope this helps! Please let us know if you have any other questions.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @bootheman

    I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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