Checkboxes not showing on Ajax Product Filter

Hi there,

I’m Sorry but the horizontal filter is only available on the commercial version. I advice to visit our website in order to get more details about that.

Thank you for confirming that, what about the Checkboxes not working? How can I provide a URL for you to check without posting it on the public forum?

I read through your various codes to put in the functions.php page to patch it up but none of them work for me…

Hi @designsonline I need only an url where I can see the issue.

Could you share it here? Or prefer to not share it? f not, try to disable all plugins and use only WooCommerce and YITH Ajax Product Filter and look if works. If yes, enable the plugin one by one to find the cause of the issue. If not, try with the default theme or storefront theme.

I would like to invite you for a moment to just think for a second about what you are suggesting as a solution to a well documented problem that seems to frequently occur with your plugin. A quick Google search and even a quick search of your own forum, and your own website shows that this is not an uncommon issue with this plugin.

I have already tried the “disable the other plugins” route

We are talking about a very large and well established website that has been online for many many years. It is like suggesting to a motorist that if your brand of windscreen wiper blade is causing issues, they should change the car to one that you think will work with your wiper blade! It isn’t a genuine solution or realistic suggestion, it really just makes you look foolish.

I would like a way of sharing the URL with you, however im not allowed to post the url on a public forum.

I have now bought and installed the premium version to see if that fixes the issue.
It does allow me to alter the css settings etc which should that it wasn’t purely an issue with a missing stylesheet as previously suspected, because the colours can be changed and do work.

I discovered that I had to delete the filters that had been previously set up via the free version completely, and add new ones before it would work. (So there is clearly an issue with the free version that prevented it from working, as the exact same plugins & theme etc do not interfere with the premium version once you delete everything from the free version & start again)

There are still a couple of things that I need assistance to resolve:
The colour of the save button when on click on a filter in horizontal mode is purple and I cant find any option to change it to match the website colours.

Similarly the colour of the reset filter button only has the option to change the mouse over colour not the button colour?

• This reply was modified 3 years, 6 months ago by designsonline.

>> I have now bought and installed the premium version to see if that fixes the issue. <<

You’re using a commercial theme/plugin, so please use their official support channel. We feel they are best equipped to support their products.

https://support.yithemes.com/

Commercial products are not supported in these forums.