Checkbox not appearing on Checkout

  • Resolved David Robinson

    (@foxrobinson)


    1 year, 10 months ago

    I have it set to appear in the Order section but nothing is appearing. I am using the Woocommerce Storefront theme. You can add a product form th elink I provided and then go to the checkout.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Kit

    (@convertkit)

    Not immediately reproducing in the following environment per screenshots:

    • WordPress 6.1.1
    • WooCommerce 7.2.2
    • Storefront Theme 4.2.0
    • ConvertKit for WooCommerce 1.5.5

    Double check your settings at WooCommerce > Settings > Integrations > ConvertKit, confirming:

    Enable/Disable: Check this option
    API Key: Enter your API Key
    API Secret: Enter your API Secret
    Opt-In Checkbox: Check this option
    Opt-In Checkbox: Label: Define an applicable label
    Opt-In Checkbox: Display Location: Order

    If the issue persists following the above environment and settings, please open a support request at https://convertkit.com/support, so the ConvertKit account in question can be checked.

    Thanks!

    Thread Starter David Robinson

    (@foxrobinson)

    I didn’t have the Secret key so that was the issue and the checkbox is appearing. I now have a further issue that the checkbox is set to be automatically checked, but on the frontend this is not the case.

    Plugin Author Kit

    (@convertkit)

    Not immediately reproducing in the following environment per screenshots:

    • WordPress 6.1.1
    • WooCommerce 7.2.2
    • Storefront Theme 4.2.0
    • ConvertKit for WooCommerce 1.5.5

    Double check your settings at WooCommerce > Settings > Integrations > ConvertKit, confirming:

    Enable/Disable: Check this option
    API Key:?Enter your API Key
    API Secret:?Enter your API Secret
    Opt-In Checkbox:?Check this option
    Opt-In Checkbox: Label:?Define an applicable label
    Opt-In Checkbox: Default Status: Checked

    If the issue persists following the above environment and settings, please open a support request at https://convertkit.com/support, so the ConvertKit account in question can be checked.

    Thanks!

    Thread Starter David Robinson

    (@foxrobinson)

    I didn’t find a solution using the plugin, and the issue did persist. In the end I used jQuery to auto-tick the box on page load.

Viewing 4 replies - 1 through 4 (of 4 total)
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