Check that you’re sending valid and unique values for the ip_address parameters

Hi @snirchum,

Can you please try to disconnect and reconnect from Facebook by following the steps this guide: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/

If that doesn’t help, please follow this guide to purge things on the Facebook side of things too: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/

Then try reconnecting again?

This disconnect and reconnection process should result in new data being created, ensuring it is normalized correctly.

Worked! Thanks!

Hi @snirchum,

So glad to hear that helped clear things up. I will mark this thread solved for now. Reach out again if we can help with anything further.