check out page is not working

Hi @nkwebdesign

Thank you for reaching out!

Could you please see if there are any fatal-error logs from WooCommerce > Status > Logs? If you see any fatal error logs, please copy/paste the content of the error in your reply so that we can have a look. The page would look something like this: https://d.pr/i/cfKUYK

Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

only problem I have is
SoapClient: Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected.

### WordPress Environment ###

WordPress address (URL):(domain name removed)
Site address (URL): (domain name removed)
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.7.39
Max Upload Size: 3 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: wpna_
Total Database Size: 7.31MB
Database Data Size: 5.63MB
Database Index Size: 1.68MB
wpna_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpna_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpna_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpna_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpna_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wpna_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpna_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wpna_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpna_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpna_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpna_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpna_options: Data: 4.03MB + Index: 0.06MB + Engine InnoDB
wpna_postmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpna_posts: Data: 0.27MB + Index: 0.06MB + Engine InnoDB
wpna_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpna_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpna_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpna_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpna_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpna_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpna_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpna_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpna_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpna_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 23
customize_changeset: 14
nav_menu_item: 4
page: 13
post: 2
product: 6
revision: 27
wp_global_styles: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (4) ###

Under Construction: by WebFactory Ltd – 3.93
WooCommerce Payments: by Automattic – 4.6.0
WooCommerce: by Automattic – 6.8.2
WP Fastest Cache: by Emre Vona – 1.0.4

### Inactive Plugins (26) ###

Akismet Anti-Spam: by Automattic – 5.0
All in One Product Quantity for WooCommerce: by WPWhale – 4.3.2
AWeber for WordPress: by AWeber – 7.3.3
Classic Editor: by WordPress Contributors – 1.6.2
Cloudflare: by Cloudflare
Inc. – 4.11.0

Contact Form 7: by Takayuki Miyoshi – 5.6.2
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.3.1
Disable Comments: by WPDeveloper – 2.4.1
Google Listings and Ads: by WooCommerce – 2.0.4
Jetpack: by Automattic – 11.2
Jetpack Protect: by Automattic – 1.0.2
Mailchimp for WooCommerce: by Mailchimp – 2.7.2
Nextend Social Login: by Nextendweb – 3.1.5
One Tap Google Sign in: by S.E.Surendhar – 1.2
Plugin for Google Reviews: by RichPlugins <[email protected]> – 2.2.1
Really Simple SSL: by Really Simple Plugins – 5.3.3
Site Kit by Google: by Google – 1.81.0
Tagembed Widget: by Tagembed – 3.2
TikTok: by TikTok – 1.0.7
Widget for Yelp Reviews: by RichPlugins <[email protected]> – 1.7.6
WooCommerce Amazon Pay: by WooCommerce – 2.2.4
WooCommerce PayPal Payments: by WooCommerce – 1.9.2
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.1
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce Stripe Gateway: by WooCommerce – 6.6.0
Wordfence Security: by Wordfence – 7.6.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #20 - /shop/
Cart: #21 - /cart/
Checkout: #22 - /checkout/
My account: #23 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Flatsome
Version: 3.15.7
Author URL: https://www.uxthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://jaymors191s.com
Subscription Statuses: –
WooCommerce Account Connected: ? No

### Store Setup ###

Country / State: United States (US) — California

### Payment Gateway Support ###

WooCommerce Payments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments
tokenization
add_payment_method

Cash on delivery: products

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-30 08:01:19 +00:00
Options: ?
Notes: 56
Onboarding: completed

### WooCommerce Payments ###

Version: 4.6.0
Connected to WPCOM: Yes
Blog ID: 209832971
Account ID: acct_1LYmyk2E7EWbORYg

### Action Scheduler ###

Canceled: 1
Oldest: 2022-08-20 08:34:14 +0000
Newest: 2022-08-20 08:34:14 +0000

Complete: 81
Oldest: 2022-08-20 08:12:30 +0000
Newest: 2022-08-28 23:43:47 +0000

Pending: 1
Oldest: 2022-08-29 12:31:58 +0000
Newest: 2022-08-29 12:31:58 +0000

### Status report information ###

Generated at: 2022-08-29 10:30:49 +00:00

Hi @nkwebdesign

A “waiting circle” or “endless spinner” is usually indicative of a javascript error, coming either from your theme or another plugin. If you have’t already, please inspect the browser console on your checkout page (while trying to process a checkout), and see what it returns. You are welcome to share any error messages you see in the console here so we can take a closer look.

Alternatively, you could also perform a conflict test by temporarily switching to another default WordPress theme like Storefront, and disabling all your plugins except for WooCommerce core and your gateway, to see if that makes a difference. If the issue goes away, it was indeed a conflict and you will need to re-enable your plugins until it breaks again, then contact the author of the conflicting plugin.

We have documentation on how to perform the conflict test here:

https://woocommerce.com/document/how-to-test-for-conflicts/

As for the SoapClass client issue, you would need to contact your hosting provider and ask them to enable that module.

Cheers!

I change theme to twenty twenty one theme but still same problem

still same problem
https://prnt.sc/rpnDar2y5uXc

switch to storefront

Hi @nkwebdesign

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

okay just send a email and ill close this for now

Hi @nkwebdesign,

No worries at all. I’ll go ahead and mark this as resolved since you’ve sent in a ticket.