Check if payment methods are displayed for unauthorized on checkout Woocommerce

  • Resolved katerynapav

    (@katerynapav)


    10 months, 2 weeks ago

    Hello.

    We have a problem – payment methods for unauthorized users periodically disappear from checkout page on Woocommerce web-sites. Accordingly, customers cannot pay for the order and can’t make an order. Mostlt we find out the problem only when we receive a complaint from a customer. We fix the problem, but it periodically happens again on the same or other web-site.

    Are there any ways to check automatically if payment methods are available for unauthorized users? For example, as soon as payment methods are missing – it would be immediately reported to mail, phone or messenger?

    Thank you in advance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @katerynapav,

    I think the best path here would be fixing the root problem instead of creating a custom way to alert you of said problem. With this in mind, can you share more details about this issue, please? Which payment gateway are you using? How often does this error happen for you? Have you considered having a secondary payment gateway as a fallback, too?

    In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!
    -OP

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi there ?? ,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

    All the best,
    Omar

Viewing 2 replies - 1 through 2 (of 2 total)
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