Check checkbox on form not checked in Salesforce

  • Resolved brucesteinhardt

    (@brucesteinhardt)


    6 years, 10 months ago

    Checked checkbox entries are not checked on the leads although other fields reflect the values on the submitted form. I am using the long string code for the fields as shown in the Salesforce create web-to-lead form. These strings do work in my existing HTML contact form

Viewing 4 replies - 1 through 4 (of 4 total)

  • I am having the same issue. Were you able to find a solution yet?

    Plugin Author Nick Ciske

    (@nickciske)

    99% of the time this is caused by:

    Using an incorrect field name.

    OR

    Not setting a value (e.g. 1) for the checkbox.

    From the FAQ

    How do I use the checkbox field?

    Like any other field. Note that it is a single checkbox, not a checkbox list (yet).

    Note: You must provide a value for your checkbox. Generally, 1 is what you want (unless you’re expecting something other than true/false in SalesForce). If you don’t provide a value, your checkbox will never get sent with the form data (and even if it did, it won’t “check” the box at SalesForce as “empty” = unchecked).

    Plugin Author Nick Ciske

    (@nickciske)

    Providing a link to your form is super helpful if you want more specific advice.

    Thank you so much for the help! The form is on a private staging site right now so I cannot share. I thought I had tried a value of 1 yesterday without it working so I was trying “true” today. I removed the field and started over with a value of 1 and it’s working now!

Viewing 4 replies - 1 through 4 (of 4 total)
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