chatbot prompt questions

  • Resolved sshahid12

    (@sshahid12)


    1 year, 8 months ago

    Hello,

    Under chatbot language Center, there are some questions given as a prompt. the chatbot opens as hi welcome to.. may i have your name. so if the user says Hello back, that becomes the name leaving people frustrated.

    how can i set it to wait for Hi response and then ask may i have your name?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author QuantumCloud

    (@quantumcloud)

    Hi,

    That is a good point. But if the user does not actually says Hi back, we will not have any chance to ask for the name. So we try to collect the name as first thing.

    To avoid this, you can change the language and instead of Hi say something else.

    Thanks

    Thread Starter sshahid12

    (@sshahid12)

    Yeah i changed the language but users like to imagine beginning with a reply of Hi so automatically this is occurring. and I don’t think i can change the established questions to something else “May i have your name” always flows in the first 3 prompts.

    Nonetheless, if your team can find a way to configured this issue that would be great for a better natural flow for responses.

    Plugin Author QuantumCloud

    (@quantumcloud)

    Let me discuss with the team. See if we can come up with some alternative!

    Thank you

    Thread Starter sshahid12

    (@sshahid12)

    Thanks alot for your support.

Viewing 4 replies - 1 through 4 (of 4 total)
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