Chatbot only working while logged in as Admin

  • Resolved mw815371

    (@mw815371)


    5 years, 2 months ago

    Hi,

    just installed the plugin and tested the Chatbot I created. As long as I am logged in as Admin to the site the Bot works fine.

    When I’m logged out or use any other Browser where I just be visitor of my website the Bot does not work (it just provides the error message entered in the plugin).

    Wordpress: 5.3.2
    Plugin: the latest version

    Let me know if you need more details.

    Thanks a lot.

    Best,
    Stephan

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Intela-bot Help

    (@intelahelp)

    Hello @mw815371.
    To solve your problem we need extended information about your plugin installation. To get the file with the extended information, follow these steps:

    • Go to your WordPress Dahsboard (sample screenshot)
    • Go to “Watson Assistant” > “Set Up Chatbot” in the left menu (sample screenshot)
    • On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
    • On the “Having Issues?” tab, download full log file with extended information by following the link (sample screenshot). Don’t publish it openly on sites like WordPress Forums as it may contain sensitive information.
    • Send email with description of your issue and attached file to [email protected]
    Thread Starter mw815371

    (@mw815371)

    The issue was solved by deactivating the Disable REST API Plugin.
    As well as excluding the plugin from caching.

    Thanks a lot.

    Plugin Author Intela-bot Help

    (@intelahelp)

    @mw815371
    We are glad that everything works for you now.
    Thank you for letting us know.

Viewing 3 replies - 1 through 3 (of 3 total)
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