Chat widget not visible

  • Anonymous User 18313609

    (@anonymized-18313609)


    4 years, 1 month ago

    I’m trying to implement the tawk.to chat widget in our WordPress site, I’ve tried using the plugin and just the pasting the script in the header, footer, and body but nothing has worked so far.

    In order to debug, I’ve disabled every plugin (except ACF pro since our theme uses its function on the init hook so the page wouldn’t load without it). As for the theme we’re using, I sadly can’t share it here since we wrote it our self.

    If you take a look at this picture of the network tab you should see that everything loads fine (I filtered out everything but any requests that include ‘hawk’).

    If I take a look at the HTML I can see that the widget has been created but ‘display’ is set to ‘none’ (so I assume there is a setting somewhere that hides the widget?) but If I remove this property manually I can see the widget but when I send a message it keeps loading..

    Any help would be appreciated!

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  • I have the same issue here

    Hi @schotsl !

    Thank you for choosing tawk.to!

    This is Sienna reaching out about your concern. Our developer wanted to know your property website URL and your details please?

    Reach me here on chat: tawk.to/siennarubio or;
    via email [email protected] so I can assist you further.

    Thank you and talk to you soon!

    Hi @tii

    Thank you for choosing tawk.to!

    This is Sienna reaching out about your concern. I have informed our developer regarding your Website URL.

    Please reach me here on chat: tawk.to/siennarubio or;
    via email [email protected] so I can update you further.

    Thank you and talk to you soon!

Viewing 3 replies - 1 through 3 (of 3 total)
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