Hey there, @inventis! Thanks for contacting us. I’m happy to help you.
Are you using Facebook Messenger Chatbot for WooCommerce?
If you are and you purchased it on our marketplace, to ensure that we can assist you further, could you please create a new ticket on our support page and include the forum thread link? This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to WooCommerce.com > MY profile > Support
If you are not using this plugin, can you please clarify which plugin you are using for this widget?
Looking forward to your reply.
Have a wonderful day!
