Chat transcripts are blank

  • Resolved danbooth

    (@danbooth)


    5 years, 10 months ago

    My client’s website was hit by the malware vulnerability at he end of last week. When I was getting the site up and running again I temporarily disabled the Live Chat plugin. As a result of disabling the plugin (or possibly while upgrading to 8.0.29) the plugin settings were lost / reset.

    One of the things that’s happened is that the chat transcript emails are now blank. In the settings for the transcripts, Email body, Email header, and Email footer are all blank. Where can I get the code that should be in these fields on the settings page? Can anyone share the code with me?

    I was going to try re-installing the plugin, but it’s no-longer available for new installations.

    Any help much appreciated.

    • This topic was modified 5 years, 10 months ago by danbooth.
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  • Thread Starter danbooth

    (@danbooth)

    Fixed –?I managed to get the code for the transcripts.

    I had an old version of the plugin that I’d downloaded to my laptop.

    I installed this on a local WordPress installation. Then grabbed the relevant code from there.

    This is what I needed, in case it’s of use to anyone else…

    Email body:

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "https://www.w3.org/TR/html4/loose.dtd">		
	<html>	
	<body>
		<table id="" border="0" cellpadding="0" cellspacing="0" width="100%" style="background-color: #c3d600;">
	    <tbody>
	      <tr>
	        <td width="100%" style="padding: 30px 20px 100px 20px;">
	          <table align="center" cellpadding="0" cellspacing="0" class="" width="100%" style="border-collapse: separate; max-width:600px;">
	            <tbody>
	              <tr>
	                <td style="text-align: center; padding-bottom: 20px;">
	                  
	                  <p>[wplc_et_transcript_header_text]</p>
	                </td>
	              </tr>
	            </tbody>
	          </table>

	          <table id="" align="center" cellpadding="0" cellspacing="0" class="" width="100%" style="border-collapse: separate; max-width: 600px; font-family: Georgia, serif; font-size: 12px; color: rgb(51, 62, 72); border: 0px solid rgb(255, 255, 255); border-radius: 10px; background-color: rgb(255, 255, 255);">
	          <tbody>
	              <tr>
	                <td class="sortable-list ui-sortable" style="padding:20px;">
	                    [wplc_et_transcript]
	                </td>
	              </tr>
	            </tbody>
	          </table>

	          <table align="center" cellpadding="0" cellspacing="0" class="" width="100%" style="border-collapse: separate; max-width:100%;">
	            <tbody>
	              <tr>
	                <td style="padding:20px;">
	                  <table border="0" cellpadding="0" cellspacing="0" class="" width="100%">
	                    <tbody>
	                      <tr>
	                        <td id="" align="center">
	                         <p>[wplc_et_transcript_footer_text]</p>
	                        </td>
	                      </tr>
	                    </tbody>
	                  </table>
	                </td>
	              </tr>
	            </tbody>
	          </table>
	        </td>
	      </tr>
	    </tbody>
	  </table>

		
		</div>
	</body>
</html>

    Email header:

    <a title="Company Name" href="https://www.companywebsite.co.uk" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; color: #FFF; font-weight: bold; text-decoration: underline;">Company Name</a>

    Email footer:

    <span style='font-family: Arial, Helvetica, sans-serif; font-size: 13px; color: #FFF; font-weight: normal;'>Thank you for chatting with us. If you have any questions, please <a href="mailto:[email protected]" target="_blank" style="font-family: Arial, Helvetica, sans-serif; font-size: 13px; color: #FFF; font-weight: bold; text-decoration: underline;">contact us</a></span>

    • This reply was modified 5 years, 10 months ago by danbooth.
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