Chat slowness and incorrect time stamp

  • Resolved designspinners

    (@designspinners)


    7 years, 4 months ago

    Hello, we’re experiencing a couple of issues with the basic version of this plugin.

    1. The time stamp on messages seems to be a month off (e.g. messages sent on 11/29 display as 10/29 on the time stamp).

    2. Messages seem to be very slow. There’s a 1 or 2 minute delay between sending and receiving messages.

    Any help on this would be appreciated.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @designspinners,

    Thank you so much for getting in touch, we really appreciate your time on this one.

    Please find my responses below:
    1. We are aware of the issue with the timestamp and we will be resolving this as soon as possible from our side.
    2. Could I ask you to confirm what hosting environment you have setup in your settings area? This can be found under Live Chat -> Settings -> Under the default tab (General Settings) -> Under the ‘Advanced settings’ section. Here you will find settings related to your environment.

    I look forward to hearing back from you on this one.

    Thread Starter designspinners

    (@designspinners)

    Hello,

    Regarding the slowness, I set the settings you pointed me to as “VPS”. Now the chats seem to be running a lot faster.

    For the timestamp, we’ll wait on the updated version of the plugin with the timestamp issue fixed. Is there any timeline on the timestamp fix?

    Thanks.

    Hi @designspinners,

    So glad to hear that the issue has been resolved. Increasing the server option to VPS would increase the amount of checks which run in a request, which in turn increases the speed of the chat.

    However it should be noted that this should only be changed to an environment option which matches your server setup. (For other users referencing this post)

    I am glad to hear the VPS option resolve the issue on your side though. We will be releasing a new high speed message relay option in the near future which will alleviate server load and increase performance.

    Thank you so much for your time, and have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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