Chat session ends on page change or reload

Hi @e555 ,
if you are using 3CX mode that’s the implemented behavior for now. It is in our plans to improve that in our upcoming releases , but we don’t know the exact version which will contain that improvement yet.
In order to bypass this issue we recommend to enable popout window mode for your chat in Live Chat > Settings > Chat Box > Pop out to new window .

I think you should focus on this and nothing else. The plugin is not usable until you get this issue resolved. Thanks

Hello @e555 ,

Thank you very much for your feedback. Definitely is in our priority list. Due to its dependencies to other areas, we didn’t solve it up to now, but we will solve it.

Hi,

Did you fix the issue above? You have a good plugin but it’s definitely annoying for customers to be logged out of the chat when they navigate to another page on the same website.
And your suggestion to have the chat in a new window is not a good option. As soon the customer changes the page, the chat window will disappear and move behind the new page. Customers will be wondering what happened with the chat session!

Any other solutions please?

Thanks!

This chat plugin is not worth it. If you use it in non 3cx mode then there are 100 other better alternatives there. The only use it has is in 3cx mode but you can’t really use it because the chat window reloads with every page. It is such an easy fixx, not sure why it hasn’t been done yet

Hello to all and thank you for your feedback.

Losing chat session while navigating on a Website (on 3CX mode) is definitely at least disturbing.

I would like to assure you that we are working toward the direction of fixing this.

More and more features will come in the future on our chat plugin so stay tuned !!