Chat question

  • Resolved em1123

    (@em1123)


    7 years, 1 month ago

    Do i have to upgrade to have a conversation with my users?

    I was testing out a conversation on desktop and mobile (in screen shots).

    I’m not receiving the answers on mobile.

    Here’s a screen shot of what I see on desktop:
    https://prnt.sc/gvcv87

    Here’s a screen shot of what I see on mobile:
    https://prnt.sc/gvcvlb

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi there

    Thank you for getting in touch with us.

    Please send me a link to your site so that I can look further into this for you as messages should be sent to and from each user and agent without any issues.

    Thread Starter em1123

    (@em1123)

    https://brandsentrik.com/

    Thread Starter em1123

    (@em1123)

    It works now.

    Thread Starter em1123

    (@em1123)

    How do I make the chat responsive for mobile devices though? It doesn’t look very intuive like this: https://prnt.sc/gvuta7

    Hi there

    So glad to hear it’s now working as expected.

    We’d need to add in a few media queries to position the chat window at the top half of the screen and handle the additional scrolling. Would this perhaps work for you?

    Thread Starter em1123

    (@em1123)

    Hello Jarryd,

    Sure it works. I don’t understand what you need from me but you can add the media queries.

    Hi there

    Please navigate to ‘Live Chat’ -> ‘Settings’ -> ‘Custom Scripts’ -> ‘Custom CSS’ and add in the following CSS:

    @media screen and (max-width: 400px){
#wp-live-chat-4 {
    bottom: 55% !important;
}
#wplc_chatbox {
    padding: 10px 30px !important;
}
}

    Please let me know if this helps?

Viewing 7 replies - 1 through 7 (of 7 total)
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