Chat not working on Mobile

  • I have installed Customer Chat, and it works on computer browser, but not on mobile. Any ideas why?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Howdy.
    I’m experiencing the same problem on titaniumliving.com.
    Work in pc browser not on mobile browser (I use Chrome).
    Keen to have an update soon.

    Here’s the code (does anybody out there know how to check it and edit it to allow the plugin to work on mobile?):
    <!– Load Facebook SDK for JavaScript –>
    <div id=”fb-root”></div>
    <script>
    window.fbAsyncInit = function() {
    FB.init({
    xfbml : true,
    version : ‘v5.0’
    });
    };

    (function(d, s, id) {
    var js, fjs = d.getElementsByTagName(s)[0];
    if (d.getElementById(id)) return;
    js = d.createElement(s); js.id = id;
    js.src = ‘https://connect.facebook.net/en_US/sdk/xfbml.customerchat.js&#8217;;
    fjs.parentNode.insertBefore(js, fjs);
    }(document, ‘script’, ‘facebook-jssdk’));</script>

    <!– Your customer chat code –>
    <div class=”fb-customerchat”
    attribution=setup_tool
    page_id=”YOUR_PAGE_ID”
    theme_color=”#e1a755″
    logged_in_greeting=”Hi! What can we do for you? Message us and we’ll get back to you.”
    logged_out_greeting=”Hi! What can we do for you? Message us and we’ll get back to you.”>
    </div>

    lthompson1991

    (@lthompson1991)

    Does anyone have an update on this matter? I’m experiencing the same issue. It was working fine until now!

    lthompson1991

    (@lthompson1991)

    I’m still having the same issue on body-finesse.co.uk but it has reappeared on another website I manage. Can someone help?! It works fine on desktop and on Facebook browser, but not mobile chrome or Safari.

    ME TOO

Viewing 5 replies - 1 through 5 (of 5 total)
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