Chat not showing

  • Resolved pollo28

    (@pollo28)


    6 years, 8 months ago

    Hi all,

    I have no more ideas on how to solve this!
    I have an SSL Certificate, domiain is Whitelisted.

    I found in the html code the following code, and by reading all the answers to the support tickets I checked there could be a conflict due to SDK?

    Here’s the code:
    <div id=”fb-root”></div>
    <script>
    (function(d, s, id) {
    var js, fjs = d.getElementsByTagName(s)[0];
    if (d.getElementById(id)) return;
    js = d.createElement(s); js.id = id;
    js.src = “//connect.facebook.net/en_US/all.js#xfbml=1”;
    fjs.parentNode.insertBefore(js, fjs);
    }(document, ‘script’, ‘facebook-jssdk’));

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter pollo28

    (@pollo28)

    I’m sorry, here the main question:
    Is this the real problem?
    If so, how can I find which is the plugin that generates this conflict?

    I tried by disableing the most common plugins (ex: Likebox Widget for FB), but that HTML part still remain.

    Thank you

    Thread Starter pollo28

    (@pollo28)

    Hi,

    thank you for the feedback.

    I’ve double checked if the domain is whitelisted from my FB page, and it is.
    I tried to find out some relations between theme and fb, but I did not find anything related to FB from the settings.

    What should I send to you via messenger? Do you need my admin credentials to the website?

    P.s: the theme that I’m using is named “AllStar – WordPress Club Theme” (https://themeforest.net/item/allstar-wordpress-club-theme/12804758)

    Thank you very much,
    regards,
    Edoardo

    • This reply was modified 6 years, 8 months ago by pollo28. Reason: Theme info added

    We are not sure, but for a movement please test by uninstall the member ship plugin installed on your website,

    Have a Great Day,
    Thank you

    Thread Starter pollo28

    (@pollo28)

    Hi,

    unfortunately nothing has changed.
    I’ve disabled the plugin “Members” and “Ultimate Member”.

    Were you meaning that I should uninstall them completely? Disable them is not enough?

    If it could be easier for you I could send to you the list of installed plugins.

    Thank you very much for your help,
    regards,
    Edoardo

Viewing 4 replies - 1 through 4 (of 4 total)
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