Chat Display Problem

  • Resolved nestrelda

    (@nestrelda)


    4 years, 2 months ago

    Hi There,

    I just installed the plugin, placed the shortcode on a page I labelled ‘Chat Room’ but there is a problem. The Chat doesn’t display at all. Check out the page on this link below.

    Kindly let me know what to do. I will appreciate lots.

    Many thanks,

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeff Starr

    (@specialk)

    I am not seeing any URL/link, so it is difficult to say. But in general when there is an issue with a plugin it can mean there is a conflict with something (e.g., another plugin, theme, etc.). Are you familiar with basic troubleshooting? I would be glad to provide a free guide if it will be useful for you.

    Thread Starter nestrelda

    (@nestrelda)

    Sorry Jeff, I thought I had included the URL link. I have added it below.

    https://www.agape-chat.com/chat-room/

    About troubleshooting, I am not sure but maybe it is conflicting with BP Messages. I really don’t know what to do. I also don’t get what you mean by free guide? But I would appreciate every help you offer.

    Many thanks,

    Thread Starter nestrelda

    (@nestrelda)

    Hey Jeff,

    I have successfully troubleshoot the problem. Yes indeed as you had perceived, the issue was a plugin conflict. This Simple Ajax Chat conflicted with BP Better Messages. I have resolved it. Anyway, I can customize it, to look beautiful? Please let me know.

    Many Thanks,

    Plugin Author Jeff Starr

    (@specialk)

    Hey @nestrelda,

    That is great news, glad you got it sorted.

    For the customizing, the plugin only provides basic styles. But it also provides a setting where you can add your own custom CSS. That way it is possible to change the appearance of the form to look however you would like.

    Cheers

Viewing 4 replies - 1 through 4 (of 4 total)
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