Chat button overlaps page navigation

  • Resolved okamiokami

    (@okamiokami)


    7 years, 7 months ago

    Hi,

    I noticed that the chat button overlaps Twenty-Seventeen’s “Back to top button” if set to the right, and the social links if set to the left.

    Is there some way to offset it slightly? Also, the target area, much larger than the actual button, is sometimes an issue. I.E. users can actually SEE what’s beneath the button, and may be lead to believe they can interact with it. No chance, though.

    Thanks

    PS: Not sure if providing a link is within the guidelines, so I will provide it upon request

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support olektidio

    (@olektidio)

    Hi there,

    Sure, we can help you move it up a bit. Please get in touch with us via our chat at https://www.tidiochat.com or edit it yourself using the CSS:

    #tidio-chat iframe{ bottom:3.5em; !important; }

    Thread Starter okamiokami

    (@okamiokami)

    Hi, thank you for your reply.

    I got in touch with a nice but completely useless guy from Tidio’s CS.
    He referred me back to WordPress.

    My question was: where exactly do I add your edit? I need a specific file and where in the file (top, bottom, anywhere).

    I am using the Twenty-Seventeen theme, if that may help.

    • This reply was modified 7 years, 6 months ago by okamiokami.
    • This reply was modified 7 years, 6 months ago by okamiokami.
    Plugin Support olektidio

    (@olektidio)

    Hi, apologies we couldn’t help resolve your problem during the first contact. Our support heroes wrote this short article to help you move the widget. Take a look:
    Knowledge base article

    • This reply was modified 7 years, 6 months ago by olektidio.
    Thread Starter okamiokami

    (@okamiokami)

    Thank you very much!!!

    Just applied the fix following the guide. I edited the distance from the bottom (in my case 1.6em was just perfect with Twenty-seventeen)

    Thanks again

    • This reply was modified 7 years, 6 months ago by okamiokami.

    If you have any extra questions please let us know ??

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Chat button overlaps page navigation’ is closed to new replies.