Chat bot disappeared

  • I had the chatbot on our website but it disappeared. And now neither of the short codes work.
    I used: [chatbot], [chatbot style=”floating” model=”gpt-4″].
    I had the chatbot on a widget and then on our WP Bakery page builder editor. And now I don’t know what happened. I tried to contact the Bakery page builder but they aren’t available to be contacted without showing proof of license and I do not have that information since I am only an employee. If someone could help me with this. I’m sure I am missing something.

    The page I need help with: [log in to see the link]

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  • Plugin Author kognetiks

    (@kognetiks)

    Hello lmg7 (@lmg7),

    I notice that there is an error (see screen gab below) referencing the variable “plugin_vars”.

    In the latest release of the chatbot, I changed “plugin_vars” to “kchat_plugin_vars” to removed a conflict with another plugin.

    I’m thinking this is a server and/or plugin caching issue. If you’re running a caching plugin, can you clear (or delete) the cache and try to load the page again?

    You might also need to stop/start your server to clear any server cache.

    Let me know if this resolves your problem.

    Stephen

    • This reply was modified 3 months, 1 week ago by kognetiks.
    • This reply was modified 3 months, 1 week ago by kognetiks.
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