Chat appears when logged into WordPress but not on live site.

  • Hello,

    I installed and set up the plugin, linked my FB page and the chat appears on the site when logged into the backend of WordPress, but when signed out or viewing in an incognito window, the chat does not appear/load. Please help.

    The page I need help with: [log in to see the link]

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  • Plugin Author Facebook

    (@facebook)

    Hi @allynagle9,

    I’ve taken a look at your site and I can’t see the plugin code on there. Did you remove it?

    Can I suggest that you go through the set up process again? If you’re still encountering the issue, please ensure that the Facebook Page you’re connecting the plugin to is published, and does not have any age/location restrictions applied. The Page admin can view/control this in the Page’s settings. If the Page is unpublished, or has any active restrictions, the plugin will not show up at all for logged-out users.

    Let us know if this solves your issue!

    Facebook Team

Viewing 1 replies (of 1 total)
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