Charts on mobile – Invalid Token

  • Resolved ucgf

    (@ucgf)


    3 months ago

    On mobile browsers I am getting ‘ERROR:invalid token’, which I think is related to charts. I get the error on Safari and Firefox, but not on Chrome. I tried changing the chart settings from updating every 24 hours to real time, but still get the error. Is there anything else I should try? Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Kim L

    (@kimmyx)

    Hi @ucgf,

    Sorry to hear you encountered an issue. ??

    May we know where you see the error? Is it in the browser console?

    We visited your site using Firefox but didn’t see anything amiss.

    See here: https://share.zight.com/jku0oEPL

    Could you send us a screenshot or the exact steps to reproduce the issue so we can take a look?

    You can send us a message via Contact | WP Data Access if you want to share more information privately.

    We’ll wait for your email!

    Thread Starter ucgf

    (@ucgf)

    Hi Kim,

    Thanks – its only happening on mobile, and on the second page load or after. Clearing the cache worked on Chrome, but not on Safari or Firefox as far as I can tell. I get the error message as many times as I have charts and the charts don’t appear. Here are some screenshots below (Firefox, Chrome, Safari). Just let me know if any other information would be useful!

    • This reply was modified 3 months ago by ucgf.
    Plugin Contributor Kim L

    (@kimmyx)

    Hi @ucgf,

    Thank you for the screenshots!

    Could you try adding the following to your charts’ Advanced Options?

    { "killToken": true }

    Example: https://share.zight.com/DOu1NmE5

    The killToken option removes the token check which is added to each request by default to prevent unauthorized usage of data sources.

    Let us know if that works! ??

    Thread Starter ucgf

    (@ucgf)

    Thank you! Works great!

Viewing 4 replies - 1 through 4 (of 4 total)
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