Charts not showing

  • Resolved Alexandra Lasch

    (@schlecks)


    9 months, 4 weeks ago

    Hi there, all my charts that I created for the different pages are not showing when I open the pages. Only when I refresh the page it shows. But this won’t work, as people won’t know that you need to refresh in order to see a chart…How can I fix this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @schlecks,

    Thank you for your topic.

    We have checked your website and noticed that your theme works with AJAX.
    So, when you click on another link, the page does not refresh.

    And most presumably during that, our scripts don’t connect to HTML, and JS events don’t work.
    Athe moment, unfortunately, this situation falls beyond our control as the problem comes from the Theme loading manner, and we do not currently have a solution to suggest for this case.

    We will keep you informed of any solutions we find for this case.

    Thank you.

    Thread Starter Alexandra Lasch

    (@schlecks)

    OK thank you for checking the website. I will just add screenshots in the meantime and hope my client is happy with that ?? Have a good day!

    Plugin Support Jasmine

    (@hyenokian)

    Dear @schlecks,

    Thank you for your response.

    I have opened a ticket so that our Dev Team can make further investigations for this case.
    We will inform you once we find a solution in this regard in the future.

    Thank you.

    Thread Starter Alexandra Lasch

    (@schlecks)

    Thanks a million ?? Much appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
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