Charts no longer load, except for Front End Actions links

Hi – Any chance of getting a response to this request from last week?

Thank you.

Hi @andycrossley,

Sorry to hear about the difficulties encountered and for delay in response.

Did you make any recent changes to the site? Since the charts were working fine previously, the issue you encountered last week might be due to a conflict with another plugin.

Also, I couldn’t find any sample page in your message. Can you please disable all plugins except the visualizer in your dashboard and check if the issue persists? If the problem goes away, enable them one by one to identify the source of your troubles.

Let me know how it goes.

Hi,

I followed these steps and the source of the plug-in conflict is between Visualizer and the Tabby Responsive Tabs plug-in. I place all of my Visualizer short codes inside the boundaries of my Tabby Responsive Tabs short codes so that they display within tabs. Example here:

https://funwhileitlasted.net/2011/10/16/1980-1982-lynn-sailors-baseball/

Look at the “ATTENDANCE” Tab at top of the post for an example. You can see where the “Print” & “Download” links from enabling Front End Actions in Visualizer still display, but the Chart itself is nowhere to be seen.

I also discovered that if I display the Visualizer Short Code anywhere on the post page outside of the Tabby Responsive Tabs codes, it will display just fine. So the problem is clearly an interaction with the Tabby plug-in.

These two plug-ins have co-existed peacefully on my site for a couple of years, so the error seems like to have something to do with a conflict created by a recent update from either Visualizer or Tabby.

Can you help any further? Thank you!

Hey @andycrossley,

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report.

Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.
If you have any additional information that may assist with prioritization or resolution, feel free to reply to this email.

You may check the product’s changelog for updates and fixes included in each release.

If you have any additional questions or concerns, please feel free to create another post. Again, we apologize for the inconvenience and thank you for your patience.

Best regards,

Andreea

Hi!

The new update released today solved this problem. Thank you very much for your prompt attention to this. Really appreciate it!

Hey @andycrossley,

Thank you for taking the time to share your experience with us! We’re happy that everything works as expected now.

For any other questions, don’t hesitate to reach out.

Best regards,

Andreea