chart randomly stopped rendering

This problem appears to have solved itself. Could it have been some sort of connection issue with your main servers?

arg! it was working for a few minutes, but has stopped again… i still have no idea why.

I just tested: the sever sends a 500 internal server error for some IPU-Chart definition files. Please can you check, that the files in the /raw directory are delivered:

https://ontwerp.crossculturalconsult.com/wp-content/plugins/ipu-chart/raw/world-110m.json

and

https://ontwerp.crossculturalconsult.com/wp-content/plugins/ipu-chart/raw/world-ISO-3166-1-numeric.tsv

Thomas

Thank you for your time, Thomas. With the first link:
https://ontwerp.crossculturalconsult.com/wp-content/plugins/ipu-chart/raw/world-110m.json

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

With the 2nd link: https://ontwerp.crossculturalconsult.com/wp-content/plugins/ipu-chart/raw/world-ISO-3166-1-numeric.tsv

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache/2.2.22 (Ubuntu) Server at ontwerp.crossculturalconsult.com Port 80

So it appears there are errors. Any idea how to resolve?

… I can see that the files are indeed in the /raw folder:

world-110m.json world-50m.json world-ISO-3166-1-numeric.tsv

how to ensure they are delivered?

You mentioned that everything worked fine until today. So, I would first restart the (Apache) server. Then I would check the access rights of the files in the /raw folder.

Thanks again, Thomas.

I restarted Apache and it did nothing. I have been toggling between a backed-up instance of my server and this one that is not working. I can see that the links you provided are serving back information with my previous set-up, but not with this current one. My permissions are the same on both instances, as are the Apache settings. The error, however, is with the relay of information? I actually am working with a cloned copy of the site due to a server error. I wonder if there is a programme that should be installed but is missing. Any ideas?

Hi again Thomas, and sorry for all the chatter! I got the plug-in working. Apparently there is some form of disturbance when I enabled the Yoast WordPress SEO plug-in. Disabling the plug-in and using default permalinks brought it online again. I will have to investigate more to see if I can get everything to play well together.

Thanks for your time and guidance!

Good! Normally Yoast SEO and IPU-Chart work together without any problem. I have the two also on our website (ipublia.com).

If you find any incompatibility, please come back to this forum or to the forum on our website (https://www.ipublia.com/support/forums/forum/ipu-chart-for-wordpress-basic/).

Hi again, Thomas!

So I am slowly figuring out the issue. When I use Apache to allow changes to permalinks, my access to the plug-in gets obstructed.

Thus, the following works (but allows no changes to my permalinks):

<VirtualHost *:80>
	ServerAdmin webmaster@localhost
	ServerName ontwerp.crossculturalconsult.com
	DocumentRoot /path/to/ontwerp
	<Directory />
		Options FollowSymLinks
		AllowOverride None
	</Directory>
	<Directory /path/to/ontwerp/>
		Options Indexes FollowSymLinks MultiViews
		AllowOverride None
		Order allow,deny
		allow from all
	</Directory>
</VirtualHost>

Whereas the following does not work (but allows changes to my permalink structure):

<VirtualHost *:80>
	ServerAdmin webmaster@localhost
	ServerName ontwerp.crossculturalconsult.com
	DocumentRoot /path/to/ontwerp
	<Directory />
		Options FollowSymLinks
		AllowOverride All
	</Directory>
	<Directory /path/to/ontwerp/>
		Options Indexes FollowSymLinks MultiViews
		AllowOverride All
		Order allow,deny
		allow from all
	</Directory>
</VirtualHost>

… So I was wrong about it being a plug-in (but I didn’t realize this till I was working in Apache).

Should it be possible to keep the permalinks changes along with the plug-in functionality?

Thanks again for your time and help!

… Answering my own question:

I managed to get the permalink re-directs working while preserving the plug-in functionality, as follows:

<VirtualHost *:80>
	ServerAdmin webmaster@localhost
	ServerName ontwerp.crossculturalconsult.com
	DocumentRoot /var/www/ontwerp
	<Directory /path/to/ontwerp/>
		Options Indexes FollowSymLinks MultiViews
		AllowOverride All
		Order allow,deny
		allow from all
	</Directory>
        <Directory /path/to/ontwerp/wp-content/plugins/ipu-chart/>
                Options Indexes FollowSymLinks MultiViews
                AllowOverride None
                Order allow,deny
                allow from all
        </Directory>
</VirtualHost>