Chart not displayed, google not defined

  • Resolved LeonN1960

    (@leonn1960)


    3 years, 5 months ago

    Hi,
    I have an issue with this plugin. Probably a conflict with another plugin.

    On my page I have two charts, but they sometime show up in Firefox, but mostly not. In Chrome they never show up.

    When I open the console in Chrome it says there is a problem: google is not defined, so could be a js error. I also use the Site Kit Google plugin in this website.

    Could someone please check and give an idea how to solve.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter LeonN1960

    (@leonn1960)

    Additional input:
    When I display the page via the WordPress dashboard it all looks fine, also in Chrome. But, when I log out from the dashboard and I refresh the page it does not show up again.

    Please, some can help me solving this issue?

    Mat

    (@mateithemeisle)

    Hello @leonn1960 ,

    Thank you for using our products!

    This seems indeed like a plugin conflict. Can you please deactivate all plugins then start activating them one by one whilst checking if the issue persists until you find the faulty plugin?

    Please let us know how that worked for you!

    Thank you and have an amazing day!

    Mat

    (@mateithemeisle)

    Hello @leonn1960 ,

    I hope you are having a good day!

    In case that didn’t work, I wanted to ask you if you can add the chart through shortcode instead of the block option.

    To do this you need to go to Dashboard -> Visualizer Chart Library -> Click the small scissors in the bottom left corner of the Chart to copy the shortcode.
    https://d.pr/yn5esL

    Then go to the page you want to display it -> Edit Page and Paste the shortcode there -> Update and see if it appears.

    Please let us know if this worked for you!

    Thank you and have an amazing day!

Viewing 3 replies - 1 through 3 (of 3 total)
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