• Resolved jezbellkid

    (@jezbellkid)


    I think my website has been hacked. I now have some sort of smiley face character placed in the top left corner of my website. Also the menu scrolls down the page when it should stay put at the top.

    I am really really new to wordpress and don’t know how to get to the code to change the little character. If i delete it from the header will it disappear from each page? How do I do this??
    Thanks

Viewing 15 replies - 1 through 15 (of 16 total)
  • Jason King

    (@jasoncharlesstuartking)

    You forgot to tell us the url of the website so we can check this out.

    Thread Starter jezbellkid

    (@jezbellkid)

    sorry here is the url
    https://muskokatwig.ca/

    That extra code is here,
    <meta name=”google-site-verification” content=”<meta name=”google-site-verification” content=”x10fbxYxHVw9sD0ZnfWICSxtI9IgBgY77C6UAoJ5Lik” />” />

    Jason King

    (@jasoncharlesstuartking)

    It might be in your theme’s header.php file.

    Or could have been added by a plugin, perhaps for Google verification.

    Or if your theme has customisation options, you might have added it there.

    Thread Starter jezbellkid

    (@jezbellkid)

    i looked in the header php folder and I cannot find it. why would something show up from Google verification… how do I delete it???

    Thanks

    Jason King

    (@jasoncharlesstuartking)

    Do you use Google Search Console (aka Webmaster Tools)? That requires it.

    I suggested three ways the code could be put there. You’ve only checked one?

    Thread Starter jezbellkid

    (@jezbellkid)

    i do use webmaster tools plugin and I did find “/> when i hit the edit button. so i deleted it but it still shows up on my site.
    I haven’t changed the theme customization at all

    Jason King

    (@jasoncharlesstuartking)

    Might be worth asking that plugin’s author – there should be a support forum for that specific plugin.

    why would something show up from Google verification..

    Because that number is often input by cut and paste.

    Yes, it is still there. Jason suggested three ways. Did you check your theme for a place to enter Meta? Theme support is at https://nudgemediadesign.ticksy.com/

    Thread Starter jezbellkid

    (@jezbellkid)

    I dont understand what meta is?? sorry I am such a newbie!

    Yes I asked nudgemedia for help they just sent me a screen shot of my header code https://ticksy_attachments.s3.amazonaws.com/Screen%20Shot%202016-05-16%20at%203.24.24%20PM_626.png

    I can see the “/> in the code but cant find anyplace to access the header code. Like I said I looked in my Header php folder and cant find the same code as in the screen shot.
    thanks for your help so far!

    https://www.w3schools.com/tags/tag_meta.asp

    You won’t find the same code as one is php and one is html. The output of the php is html.

    This is about site verification which I would guess you did. https://support.google.com/webmasters/answer/35179?hl=en

    Some themes have places to enter this number. It may be on your dashboard under settings. If not, it is sometimes in the header.php file and would look like this, <meta name="google-site-verification" content="String that you got from Google">

    Thread Starter jezbellkid

    (@jezbellkid)

    would deleting the google verification plugin remove the code??

    I am having no luck in finding the <meta name=”google-site-verification” I can find <meta charset=”<?php bloginfo( ‘charset’ ); ?>”>
    <meta http-equiv=”X-UA-Compatible” content=”IE=edge”>
    <meta name=”viewport” content=”width=device-width, initial-scale=1″>

    My theme dose not have an area for meta input. again i have emailed the theme support and they have not returned my email.

    Thread Starter jezbellkid

    (@jezbellkid)

    Also the plugin author has not responded back as well.

    Thread Starter jezbellkid

    (@jezbellkid)

    can I reinstall the theme and not loose all the information on my site????? I have spent hours and hours getting all my information on the site and dont want to do that again.

    Jason King

    (@jasoncharlesstuartking)

    Temporarily deactivate the plugin – does that code disappear? If so, your problem is related to the plugin and you should take it up with the author.

    There is bound to be an alternative plugin you could use for verification.

    If not – and assuming you’re right that the theme doesn’t provide a way to add the Google verification code – the problem *might* be a modification you’ve made to your theme’s code.

    Themes don’t generally need to be reinstalled. Have you heard of a “child theme”? Suggest you look that up, because you should make customisations to the child theme not the original one.

Viewing 15 replies - 1 through 15 (of 16 total)
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