Changing Ticket Events

  • Hey Joe,

    I noticed with the last update you added the ability to move tickets to new events and delete tickets, however, only the delete portion seems to be working for me. Whenever I try and move a ticket I get an error “unable to add ticket to the new event”, the new event had 5 available tickets. I couldn’t find any documentation on the new functionality so I thought I’d reach out here.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Joe Dolson

    (@joedolson)

    Are you using this with My Calendar? If so, it’s possible you’re using the wrong event ID; you need to use the ID that’s shown in the registration settings for the ticket shortcode.

    Thread Starter troynegus

    (@troynegus)

    Thanks, Joe for the quick reply you were right I was using the My Calendar ID.

    However now I ran into another problem(bug), I wanted to test that the ticket moving was working so I moved a ticket using the ID in the ticket shortcode. For testing, I moved the ticket to the same booking so from ID: 1621 to ID: 1621 as this ticket didn’t need to be changed. Doing this caused the ticket to be removed from the booking, I could no longer see it on the My Ticket page or the My Ticket report page for that event, and the ticket remained reserved. It also caused other issues moving the remaining tickets multiple times, however, these should be resolved once the main issue is sorted

    Changing to a new event works fine though from what I have tested.

    • This reply was modified 1 year, 7 months ago by troynegus.
    Thread Starter troynegus

    (@troynegus)

    Sorry to add on, I just noticed the remaining tickets totals do not get adjusted as well. So the tickets hold there reservation for the original event booked and when moved to a new event the ticket does not reflect that change potentially causing under booking on the original event and over booking on the new event.

    Plugin Author Joe Dolson

    (@joedolson)

    Thanks for mentioning that – I’ll look into it. That said, admins are able to oversell events anyway; so it will still be possible to over book. I’ll fix the numbers issue, though.

Viewing 4 replies - 1 through 4 (of 4 total)
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