Hi,
This is Elle from tawk.to. Thank you for reaching out.
To Edit the Text in the Widget follow these steps:
1. Please go to the “Admin” section by clicking the “gear” icon at the bottom left section.
2. Select the “Property” you would like to customize.
3. Select Chat Widget in the sidebar.
4. In the Widget Content section, select “Edit Content”.
5. When a visitor interacts with the widget on your site it can be in one of three states: Online, Away, or Offline. You can customize your message for each widget state by making changes to the Heading and Text Area cards in your widget. You can also add a Pre-Chat Form to collect visitor details before a chat.
Instructions can be found here:
https://help.tawk.to/article/changing-greetings-on-your-widget
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at [email protected]