Changing On Hold to Processing Payment

  • Resolved michaeldmm

    (@michaeldmm)


    7 years, 5 months ago

    Hi guys, so I have a client that made a payment for an invoice on our woocommerce store. After payment was completed for this invoice the client wanted a few more items on their invoice. Our billing team changed the order from on hold back to payment pending since another payment was needed to pay for the difference. However, the credit of the first payment was not applied to the invoice and the client was charged the full invoice again plus the difference. The first payment was not added as a credit to the invoice.

    Could it be that the first payment to the invoice was cancelled out by setting the invoice from “On Hold” back to “Pending Payment”?

    Thanks for the help!

    M.

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  • Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hey Michael,

    Could it be that the first payment to the invoice was cancelled out by setting the invoice from “On Hold” back to “Pending Payment”?

    The first thing that’s strange here is that the order was on-hold after the initial payment was complete. However, no change in order status should cancel the payment. Is it possible that the initial payment didn’t complete? Perhaps it was only an authorization?

    Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hi Michael,

    I’ll go ahead and mark this thread resolved, but please open a new one if you’re unable to find the problem.

Viewing 2 replies - 1 through 2 (of 2 total)
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