Changing next ticket number sequence

  • Resolved themanlikegray

    (@themanlikegray)


    1 year, 11 months ago

    Is there a way to change the sequence of the next ticket number to be assigned to a new ticket?

    We’ve been using a different support system and recently changed to Fluent Support Pro. I want to change my Fluent Support ticket sequencing number from next ticket number (#18) to follow on from my previous support ticket numbering sequence (1704).

    I asked support about doing this a few months ago and they said it wan’t possible, but its surely quite a common request for established companies migrating to the Fluent Support platform from another provider? It makes sense to carry on with your previous sequence to avoid any confusion with your clients. Also ticket number #18 makes it look like you’re the 18th client who has ever reached out to support! Haha.

    Or do I have to send 1686 separate dummy support request emails to our support mailbox to get it correctly inline with our previous sequence?

    Hope you can help with this frustrating issue.

    kind regards

    Gray

Viewing 1 replies (of 1 total)
  • Plugin Support Ahsan Chowdhury

    (@ahsannayem)

    Hello @themanlikegray ,

    The Fluent Support ticket id renders from the database. Additionally, the code has auto-increment functionalities. So, every time the ticket opens from the No.1 on every new site.

    And, unfortunetly, this is not possible to start the id from 1704.

    Thank you

Viewing 1 replies (of 1 total)
  • The topic ‘Changing next ticket number sequence’ is closed to new replies.