changing “keep me updated” text

Hi @luciahae!

Thank you very much for reaching out.

Configuring own email templates is possible with the custom templates of one of the integrated GDPR complying email provider (Mailjet or Mailchimp), and if you have an active subscription of the “Organisation” or “Flexible” Plan. The Flexible Plan isn’t automatically more expensive. The pricing is calculated based on your needs and could be a one-time fee.

Regarding the newsletter subscription sentence
The sentence for the newsletter subscription cannot be changed on your own for legal reasons and since it is deeply integrated into our systems. All other translations would be affected. If you want to provide legal information, there are two possible ways:

– Placing the legal information in the confirmation email itself with custom templates (see above)
– Adding the information directly on the petition website (what’s still the best option, since the privacy policy needs to be available on the whole website.) Most customers choose this way.

I hope this explanation is helping you. If you have any follow-up question, please let me know.
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All the best,
Frank from Civist

ps: If you have another question, please feel free to reach out again. I like to point out that you will receive faster responses if you use our support channel by using the “Civist Support” Button on the left-hand side of our plugin. Using our Helpdesk guarantees a quick response and makes it easier for us to convey critical information to the technical staff. You will also find some helpful information in our new Helpdesk in the “Solutions” section. Thank you very much.

Hi @luciahae,

I wanted to catch-up and was wondering if your question is answered. Please drop a line, if this is the case.

If not, is there anything else that we can do for you? Please let me know.
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If nothing comes up, I like to close this support case in three days. You can open a new one at any time. Don’t hesitate to reach out if you have any question. We are happy to help.

All the best,
Frank from Civist

Dear Frank – thank you my questions are all answered now!